Faktor-Faktor Mutu Pelayanan Kebidanan yang Mempengaruhi Tingkat Kepuasan Pasien di Poli Kebidanan RSUD Wonosari

Esthi, Franata Suriana; Mindarsih, Eko; Murni, Murni

doi:10.29238/kia.v11i2.38

Cited by 3 publications

(4 citation statements)

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“…The results of this study are in line with the findings of previous studies. Esthi's research (2017) confirms that the better the quality of care, the higher the level of patient satisfaction (Esthi et al, 2017). The findings of this study strengthen the understanding of the importance of quality midwifery care so that patient satisfaction with care is better (Andriani, 2017).…”

Section: Relationship Between Satisfaction Of Midwifery Care and Qualsupporting

confidence: 65%

“…The results showed that most of the samples expressed satisfaction with the care obtained during pregnancy to childbirth, mostly in the good category. Postpartum mother satisfaction with midwifery care is the perception of satisfac-tion of postpartum mothers with the quality of midwifery care provided from pregnancy, childbirth to postpartum (Esthi, et al, 2017).…”

Section: Postpartum Satisfaction With Midwifery Carementioning

confidence: 99%

“…The quality of life of the postpartum mother is a description of the health of the postpartum mothers and her ability to carry out her duties as a mother. The quality of life of postpartum mothers was measured by filling out a questionnaire for evaluating the quality of life of postpartum women (Esthi et al, 2017;Zubaran et al, 2019).…”

Section: The Quality Of Life Of the Postpartum Mothersmentioning

confidence: 99%

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Quality of Comprehensive Midwifery Care as A Determinants of The Quality of Life of A Postpartum Mother

Susilawati¹,

Nilekesuma²

2020

JHealthEdu

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Background: One of the strategic efforts to reduce maternal mortality rate (MMR) is through the provision of comprehensive midwifery care. from pregnancy, childbirth to the puerperium. Indicators of success in midwifery care can be seen from the quality of life of postpartum mothers. Preliminary studies in Agam and Pasaman districts show that 50% of post-partum mothers have a poor quality of life. Methods: This analytic descriptive study with a cross-sectional design involved postpartum mother as the subject. The sample of the study was many postpartum mothers who received midwifery services at practicing independent midwives in Pasaman and Agam districts. Samples were taken using the accidental sampling technique within 1 month. A questionnaire for evaluating the quality of life of postpartum women is used as an instrument to measure the quality of life of postpartum mothers. Data were analyzed univariate and bivariate using the chi-square test Results: A total of 75.4% of the research subjects had a good quality of life. There is a relationship between service quality (p= 0.001) and maternal satisfaction (p= 0.001) with the quality of life for postpartum mothers. Conclusion: The better the quality of midwifery services and the level of satisfaction with services, the better the quality of life for postpartum mothers. Therefore, it is recommended that midwives maintain the quality of midwifery care starting from pregnancy, childbirth to childbirth on an ongoing basis (continuity of care).

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Section: Relationship Between Satisfaction Of Midwifery Care and Qualsupporting

confidence: 65%

Section: Postpartum Satisfaction With Midwifery Carementioning

confidence: 99%

Section: The Quality Of Life Of the Postpartum Mothersmentioning

confidence: 99%

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Quality of Comprehensive Midwifery Care as A Determinants of The Quality of Life of A Postpartum Mother

Susilawati¹,

Nilekesuma²

2020

JHealthEdu

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“…bedakan serta perhatian yang diberikan)(Parasuraman et al, 2008). Hasil penelitian ini sejalan denganEsthi, Mindarsih and Murni (2017), yang menyebutkan bahwa ada hubungan antara dimensi pelayanan dengan tingkat kepuasan pasien. Pelayanan kebidanan sangat berpengaruh terhadap penilaian kepuasan ibu hamil sebagai penerima jasa di PMB(Djanah and Suherni, 2016) sedangkan kepuasan atas perilaku petugas menduduki urutan lebih tinggi dibanding dimensi kepuasan atas fasilitas/lingkungan (Mahendrawati dalam Djanah and Suherni, 2016).2) Fasilitas PelayananHasil penelitian menunjukkan bahwa ada hubungan antara fasilitas pelayanan dengan tingkat kepuasan ibu hamil.…”

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Factors Relating to the Level of Pregnant Women's Satisfaction Using Anc Service

Apriani

Kusumaningrum

2021

IMHSJ

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Background: Independent Midwifery Practice is a health service provider that has a significant contribution in providing mother and child health services. One important indicator in service is satisfaction. There are still many pregnant women who are not satisfied with the ANC services provided. The purpose of the study was to analyze factors related to satisfaction of pregnant women in using ANC services. Method: Cross sectional, with purposive sampling technique. The number of samples were 89 pregnant women who visited PMB in August - September 2019. The independent variables were maternal characteristics (age, parity, education, occupation), service quality, service facilities, and access (financing and distance systems). The dependent variable was the level of satisfaction. Data analysis used Somers'd Test and contingency coefficients. Results: Factors related to satisfaction level were service quality, service facilities and financing system with a value of p<α< 0.05 and factors not related to satisfaction level were age, education, parity, occupation and distance with a value of p>α>0.05. Conclusion: Good service, good facilities and the financing system used tend to produce high levels of satisfaction.

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Dimensi Responsiveness Dan Assurance Kepuasan Ibu Hamil Terhadap Pelayanan Bidan: Importance -Performance Analisis

Juariah

2021

JRKPDB

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Health workers who provide obstetric and neonatal services, especially midwives, must be capable and skilled in providing services in accordance with established standards. Improving the quality of maternal and child health services provided by midwives is expected to reduce morbidity and mortality. Low patient satisfaction will have an impact on the number of visits to midwives. Service standards determine the quality of public health services and are very influential on the level of patient satisfaction. The purpose of this study is to analyze the level of patient satisfaction with midwife services from the dimensions of responsivity and the dimension of Assurance. The research method uses a survey approach. Primary data were obtained using a questionnaire for 52 pregnant women conduct pregnancy checks at the Puskesmas obtained by purposive sampling technique. Bivariate analysis uses the mann whitney test and Importance-Performance analysis. The results of the study indicate that the patient feels less satisfied with the Responsiveness dimension. And according to the Cartesian diagram analysis it can be seen that there is one aspect that is the top priority of the improvement program, namely in the midwife aspect providing clear and easy to understand information The quality of health services is not only supported by physical facilities but the attitudes and communication of health workers, midwives in providing services are also an important part of service so that patients feel comfortable. Thus it is hoped that there will be training on quality communication and services for health workers.

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Faktor-Faktor Mutu Pelayanan Kebidanan yang Mempengaruhi Tingkat Kepuasan Pasien di Poli Kebidanan RSUD Wonosari

Cited by 3 publications

References 0 publications

Quality of Comprehensive Midwifery Care as A Determinants of The Quality of Life of A Postpartum Mother

Quality of Comprehensive Midwifery Care as A Determinants of The Quality of Life of A Postpartum Mother

Factors Relating to the Level of Pregnant Women's Satisfaction Using Anc Service

Dimensi Responsiveness Dan Assurance Kepuasan Ibu Hamil Terhadap Pelayanan Bidan: Importance -Performance Analisis

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