‘Fake news’ meets tourism: a proposed research agenda

Fedeli, Giancarlo

doi:10.1016/j.annals.2019.02.002

Cited by 43 publications

(49 citation statements)

References 10 publications

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“…This is particularly relevant in times where social media, online groups and on-line polls have increasing influences over public opinions (Bower, 2017). Fedeli (2019) highlights that, in a tourism context, the phenomenon of "fake news" has increasingly had practical impacts. He cites fake information about a volcanic eruption in Bali and diverging versions of political propaganda following the murder of a Polish tourist in Egypt as significant instances where the tourism industry was directly affected.…”

Section: Discussionmentioning

confidence: 99%

“…SR give an insight into the social psychology of interested groups (Moscovici, 1984(Moscovici, /2000, and findings of this study have shown that the proposed method can give practical insights on the nature and origins of the SR underlying certain phenomena. In particular, recognizing media actors divulging "fake news" and avoiding mendacious advertising and defamation will be increasingly important in a tourism context (Fedeli, 2019). This leads to an array of future research opportunities.…”

Section: Discussionmentioning

confidence: 99%

“…In addition to a merely descriptive approach towards resident attitudes, SR offer thus the potential to investigate a contextualized undercurrent to what is known about residents' attitude formation. This is not only of theoretical use, but also aids destination governance in times where manipulation of the public has become relatively easy through the use of social media and other alternative news sources (Fedeli, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Social representations and resident attitudes: A multiple-mixed-method approach

Wassler

Nguyen

Quyen

et al. 2019

Annals of Tourism Research

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Resident attitudes towards tourism are well researched, but related approaches vary. Social Representations (SR), a set of ideas, values, knowledge and explanations forming the social reality of a community, are one of the most misunderstood concepts in regard. This study demonstrates a practical way to identify, characterize and understand SR through a proposed multiple-mixed-method approach, taking the case of Vietnamese residents' attitude towards Chinese tourism in Vietnam. Cluster analysis, member-checking interviews and expert interviews are combined for this purpose. Findings show that attitude clusters within the study population are heavily intertwined with relevant SR of Chinese tourism. The method offered permits a contextual understanding of SR, providing a better comprehension of historical and socio-political factors for resident studies. It is thus hoped that the proposed method opens the door for a better understanding of the social psychology of residents, but also of other stakeholders and groups of interest.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Social representations and resident attitudes: A multiple-mixed-method approach

Wassler

Nguyen

Quyen

et al. 2019

Annals of Tourism Research

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“…As various factors influence this trust, the research also focuses on the factors that influence the level of trust in UGC in connection with its use as a resource for booking tourism services (e.g., Rajamma et al 2019). However, the level and conditions of UGC's credibility, in connection with the occurrence of intentionally distorted and fraudulent evaluations of tourism services, attractions and destinations, have also been discussed for a long time (Burgess et al 2009(Burgess et al , 2011Reyes-Menendez et al 2019a;Fedeli 2020). Trust in the truthfulness, accuracy and sincerity of UGC content is a prerequisite for using UGC in information retrieval, vacation planning (Enter and Michopoulou 2013;Mendes-Filho et al 2018) and comparing destinations and quality of tourism service providers and intermediaries.…”

Section: Social Media and User-generated Contentmentioning

confidence: 99%

Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations

Zelenka

Azubuike

Pašková

2021

Administrative Sciences

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Obtaining information about destinations and services they provide is ever more based on user-generated content (UGC), which includes reviews of tourism services as well as evaluation of attractions and destinations by visitors. The growing importance of reviews of tourism services is recognized by tourism service providers, and some of them influence the content of reviews on review sites. At the same time, procedures for the prevention of false and misleading reviews, as well as their detection, are being intensively developed. This is documented in relevant sources, which were identified especially on the Web of Science, Scopus, Sciencedirect, Researchgate and the websites of MDPI, Emerald and Taylor & Francis Online. The aim of this study is to reveal how the verification of reviews can be improved with the intention to increase confidence in the review sites. In the form of case studies of TripAdvisor and Booking.com, the current rise of trust in reviews on these review sites was analysed and documented. The outputs of research include a SWOT analysis, processual analysis and an analysis of verification process, conditions, factors affecting trust in reviews on review sites. On these bases, a conceptual model for providing verified reviews of tourism services or verified destination assessment and two process models for providing verified reviews of tourism services and for providing verified destination assessment have been drawn up.

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“…Yeh, 2017 [68] Fake News: lack of control or promotion of fake news through ICTs -Control of false information on online sites and social networks Fedeli, 2019 [129] With regard to environmental impacts (Table 5) and the effects of ICTs on smart tourism destinations, some positive aspects can be highlighted, such as natural and cultural resources' efficient management. However, smart technologies also contribute to the increase the tourist flow in tourist destinations, which can impact the overcrowding of public spaces, in addition to causing more pollution.…”

Section: Perceived Tourism Impacts On Smart Tourism Destination Developmentmentioning

confidence: 99%

Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach

et al. 2020

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The objective of this research is to propose a theoretical model based on studies on residents’ quality of life in smart tourism destinations. Smart tourism destinations are territories based on information and communication technologies (ICT), which improve travelers’ tourist experiences as well as affect the quality of life of residents. To know the context of the relationships between tourism and quality of life, main studies and theories regarding these two phenomena are analyzed. Likewise, the relationship between smart places and quality of life is also studied. Therefore, a theoretical model on residents’ quality of life in smart tourism destinations is proposed based on a systematized analysis of the literature. From the theoretical model, it is perceived that residents’ overall life satisfaction results from the relationship between perceived tourism impacts and satisfaction with specific life factors, and they are measured by qualitative indicators. Also, it is identified that the quality of life of residents is clearly influenced by the impacts of tourism and ICTs. In addition, it is understood that the residents’ overall life satisfaction corroborates for the further development of the smart tourism destination. Finally, we understand that the knowledge of residents’ perception and satisfaction of their quality of life contribute to formulation and implementation of urban and tourism development policies in smart tourism destinations.

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‘Fake news’ meets tourism: a proposed research agenda

Cited by 43 publications

References 10 publications

Social representations and resident attitudes: A multiple-mixed-method approach

Social representations and resident attitudes: A multiple-mixed-method approach

Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations

Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach

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