“…Still according to the author, the process FMEA (PFMEA) should start as soon as possible (after the concept of the project and the concept of the process). FMEA is a tool that is widely adopted in several companies and processes around the world, that has transposed the limits of the industrial barrier, with applications in service environments in general, offices, among others, as attested to the wide bibliographic production available (Bian et al, 2015;Miguel & Pedrosa, 2014;Pedrosa, 2014;Braaksma et al, 2013;Chen, 2013;Braaksma et al, 2012;Zied et al, 2011;Estorilio & Posso, 2010;Niu et al, 2010;Mahto & Kumar, 2008;Miguel & Segismundo, 2008;Jardine et al, 2006;QS-9000 (SAE J-1739), 2002.…”