Factors That Affect the Effective Use of E-Government Procedures in Limpopo

Abstract

The purpose of the survey was to assess and evaluate determinants of the demand for e-government services among public sector employees in Limpopo Province. The survey was based on data gathered from 823 public servants and community-based stakeholders who work on public service delivery at a local community level. The 823 participants of the survey were 5 senior project managers, 5 senior managers working on finance-related issues, 6 Directors and Deputy Directors working on policy and governance-related issues, 4 technical managers, 15 mayors and their assistants, and 788 stakeholders working in the 5 Districts of Limpopo Province (Capricorn, Mopani, Sekhukhune, Vhembe and Waterberg) at various local communities in Limpopo Province (South African National Department of Public Service and Administration, 2022). Quantitative methods of data collection and analyses were used for conducting the survey. Indicators of the use of e-government services were measured based on a composite index developed by the United Nations Department of Social and Economic Affairs (2022) for developing nations. The study found that the perceived demand for e-government services in Limpopo Province was 54.01%. Results obtained from multivariate analysis (ordered logit regression analysis and log-linear analysis) showed that the use of e-government services was significantly influenced by 3 predictor variables. These predictor variables were the need for South African identity document applications and related services, the need for social grant services, and tax-related services.