Rethinking E-Government Implementation in Zimbabwe

Abstract

Creating resource-efficient economies is the goal of most ICT policy programs in developing countries. Advances in technology have initiated sophistication in the e-government field to ensure efficiency in the public sector. This has reactivated the role of ICTs in transforming government operations. Admittedly, despite well-publicised e-government success stories, e-government fatal failures are a reality. As such, government peer-to-peer learning provides crucial lessons on e-government best practices and worst-case scenarios. Using data collected through literature review and interviews, this chapter captures lessons from the UK, South Africa, and Zambia. Findings reveal that peer-to-peer learning is a fundamental e-government catalyst. This chapter concludes that Zimbabwe has adopted the peer-to-peer learning approach in its e-government implementation model but problematic gaps in the e-government implementation strategy remain intact suggesting the need for effective ways to quicken e-government implementation in Zimbabwe