Factors of Successful E-Petitions in Policy Making Process: A Scoping Review

Abstract

Efforts to continue to increase public participation in policymaking continue to be carried out as a step toward a more open government. Along with the popularity of online petitions (e-petitions) initiated by various lines of society, a systematic analysis was carried out to find out how successful an online petition (e-petitions) is as a public space in policy making. We try to provide a new perspective from a broader side of the previous partial research. This indicator of success is based on the original purpose for which the petition was published. As a result, there are three important things that are divided into two scopes of paths for achieving goals. First, the way of communication in which there is a linguistic approach is an important factor that influences how information from the petition is conveyed to the public and leads to the publicity of the petition. Second, the way of delivery is the basis for how the voice of the community is conveyed to policymakers, which is influenced by the political will of a region. Finally, media attention is a factor between the two scopes, which have dual roles as a “toa” to the public, and a messenger of policy. This review is expected to be a reference for initiators who propose policies from the community as well as a consideration for policymakers to actively involve the community's role in the policymaking process.

Human Resources and Technology Integration in Effective Public Management

“…Applications or online complaint portals allow people to report problems or provide suggestions to the government, which can be used as a basis for improvement. The e-petition platform allows citizens to initiate online petitions about certain issues which can then be taken into consideration by the government (Setyoko et al, 2023). Overall, the use of technology in public management strengthens transparency and citizen participation, enabling citizens to engage more actively in decision-making processes, overseeing the use of public resources, and holding the government accountable.…”

E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review

“…To understand the progression in literature, it's important to examine the trends in research (Novianto, 2023). Also, examining the evolution of literature, focusing on the e-government challenges is important in this data extraction (Israwan Setyoko et al, 2022) Within this context, Table II contains information about 14 developing countries along with their respective literature references.…”