Factors Influencing the Adoption and Usage of Online Services in Saudi Arabia

Al-Ghaith, Waleed; Sanzogni, Louis; Sandhu, Kuldeep

doi:10.1002/j.1681-4835.2010.tb00283.x

Cited by 127 publications

(60 citation statements)

References 72 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previous studies (e.g. Al-Ghait et al, 2010;Gholami et al, 2010) indicated that the adoption and usage of online services and e-payment systems can be impacted by such factors as gender, age, education, organizational size, and revenues. To that end, these variables were incorporated into the research model to increase insight.…”

Section: Hypotheses Formulationmentioning

confidence: 99%

Facilitating the Intention to Expand E-business Payment Systems Use in Nigerian Small Firms: An Empirical Analysis

Ifinedo¹

2012

E-Business - Applications and Global Acceptance

View full text Add to dashboard Cite

Section: Hypotheses Formulationmentioning

confidence: 99%

Facilitating the Intention to Expand E-business Payment Systems Use in Nigerian Small Firms: An Empirical Analysis

Ifinedo¹

2012

E-Business - Applications and Global Acceptance

View full text Add to dashboard Cite

“…This result is in line with Hofstede (2001) who observed significant differences in cultural dimensions between Malaysia and Saudi Arabia. Consistently, Al-Ghaith et al (2010) revealed that eservice quality was one of the important factors influencing e-service adoption and usage in Saudi Arabia The list included efficient delivery, e-commerce online presence, effective warranty agreements, a trial of tangible product experience and installation of high quality security systems with strong encryption algorithms for the prevention of hacking and fraud. These factors were discussed by the authors as part of eservice quality attributes.…”

Section: Ajebamentioning

confidence: 99%

Cultural Differences Identification and Its Effect on E-Service Quality Perception

Al-Nasser

Yusoff

Islam

et al. 2013

American Journal of Economics and Business Administration

View full text Add to dashboard Cite

Cultural differences are one of many forces influencing consumer decision making and the effect of cultural differences on the development and use of information and communication technologies. As different companies are not taking their business outside geographic boundaries, the global activities are opened to a large degree via current communication and information technologies. The aim of the study is to determine the cultural differences identification and its effect on E-service quality perception. A quantitative research design was adopted to collect data. Multiple regression analysis method was used to conduct this study. The findings of the study will contribute to both theory and practice. The results of this study have important contributions and implications for practitioners and policy-makers. This study contributed to the field of service quality expectations relationship with online shopping in the context of developing countries. It also examined the impact of culture on the service quality consumer expectations.

show abstract

“…Actually, trust is an important factor influencing consumer behavior and it determines the success of technologies such as e-Commerce (Holsapple,2005).According toPalvia(2009),trust has a significant effect on participation intention through usage attitude. In the context of B2C e-Commerce, building trust between two parties is crucial for companies deciding to do business online (Al-Ghaith, 2010). Several studies found that consumers' trust is significantly related to trust in the e-Commerce Web site itself, and perceived site quality is positively related to trust in the Web site (Al-Ghaith, 2010).…”

Section: Trustmentioning

confidence: 99%

“…In the context of B2C e-Commerce, building trust between two parties is crucial for companies deciding to do business online (Al-Ghaith, 2010). Several studies found that consumers' trust is significantly related to trust in the e-Commerce Web site itself, and perceived site quality is positively related to trust in the Web site (Al-Ghaith, 2010). According to the findings and understanding of the background on the influence of trust on e-government system I can formulate and develop my hypothesis to be as shown.…”

Section: Trustmentioning

confidence: 99%

The Intention to Use E-Government System (E-Exporting) in Shipping and Exporting Company in Libya

Jubran¹,

Djamhuri²,

Baridwan³

2016

IJABS

View full text Add to dashboard Cite

Recently, many countries, either developing or developed, concern about the e-government as a new project. They took it in their account by paying more attention about this project. This paper was conducted in a shipping and exporting company by distributing questionnaires over 110 finance and admission employees. It employs TAM's and UTAUT's model to determine the main factors influencing the intention to use E-government system. The factors being on account are perceived usefulness, perceived ease of use, trust, and awareness. Their correlations with the dependent variable (intention to use e-government) have been examined. The researcher added two moderating variables (Age & Experience) to investigate their impact on the direct relationship between the independent and dependent variables. However, government considers that there is remarkable lack of acceptance on the new system which includes egovernment from the employees, even the whole citizens. This problem is faced by the Libyan government. Thus, this paper tried to find the causes behind the lack of acceptance of the employees upon the new system. The results obtained are reliable enough for the use of statistical tool which is PLS program that is derived from SEM. For instance, the obtained result demonstrates that the perceived usefulness has non-significant relationship but the perceived ease of use; trust and awareness have significant relationship toward intention to use E-government system. INTRODUCTIONE-government in general can be defined as the internet application enabling the government to serve the public accessing resource in general in order to interact easily with the government including in gaining government information (Huang, 2003). Egovernment can also be known as the use of information technology to increase efficiency and effectiveness in processing the government's documents as well as transactional exchange between government and particular organizations or among the governments themselves (Turban, 2004).It is very clear that all developing countries suffer from the lack of acceptance of new information technology used as a system known as e-government Riyadh, Hosam Alden , Sukoharsonom, Eko Ganis & Baridwan Z.(2015). This problem is undergone by most developing countries. Libyan government has set up some parts of e-government and it suffers from the lack acceptance of the citizens for some ambiguous reasons. Basically, after the revolution, Libya participated the United Nation Development Program (UNDP) to improve the skills of processing e-government. In addition, about 91% of Libyan citizens are literate, but on the other hand the investors are unstable even getting worse for the lack of budget funding. Based on that low level of acceptance, egovernment becomes the main reason for decreasing the investment budget (Aref, 2016;UNDP, 2013). This research is going to investigate and analyze some factors that cause its low level of acceptance as well as its impact on e-government.E-government in this research will be dem...

show abstract

Factors Influencing the Adoption and Usage of Online Services in Saudi Arabia

Cited by 127 publications

References 72 publications

Facilitating the Intention to Expand E-business Payment Systems Use in Nigerian Small Firms: An Empirical Analysis

Facilitating the Intention to Expand E-business Payment Systems Use in Nigerian Small Firms: An Empirical Analysis

Cultural Differences Identification and Its Effect on E-Service Quality Perception

The Intention to Use E-Government System (E-Exporting) in Shipping and Exporting Company in Libya

Contact Info

Product

Resources

About