Factors influencing patient satisfaction when undergoing endoscopic procedures

Ko, Hin Hin; Zhang, Hongbin; Telford, Jennifer J.; Enns, Robert

doi:10.1016/j.gie.2008.06.024

Cited by 106 publications

(129 citation statements)

References 19 publications

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“…Analogous studies examining patient satisfaction with endoscopic care found similar rates of patient satisfaction with endoscopists' bedside manner, technical skills, and pain control, but these studies included sedated patients. 21 Our results are unique, as we evaluated awake patients with attention to perception of bedside teaching with novice interns.…”

Section: Discussionmentioning

confidence: 99%

“…Our survey was developed through identification of items reported in the literature, [14][15][16][17][18][19][20][21] as well as items newly developed for purposes of examining our primary aims. Newly developed questions focused on patients' satisfaction with major aspects of procedure performance as well as the quality and impact of communication with the patient and between members of the team.…”

Section: Surveymentioning

confidence: 99%

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Patient satisfaction with a hospitalist procedure service: Is bedside procedure teaching reassuring to patients?

Mourad

Auerbach

Maselli

et al. 2011

Journal of Hospital Medicine

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BACKGROUND:In recent years, hospital medicine programs have adopted “procedure teams” that supervise residents in performing invasive bedside procedures. The effect of procedure teams on patient satisfaction is unknown.OBJECTIVE:We sought to measure patient satisfaction with procedures performed by a hospitalist‐supervised, intern‐based procedure service (HPS) with a focus on patient perception of bedside communication.DESIGN:This was a prospective survey.METHODS:We surveyed all patients referred to the HPS for bedside thoracentesis, paracentesis, lumbar puncture, and arthrocentesis at a single academic medical center. Following each procedure, surveys were administered to English‐speaking patients who could provide informed consent. Survey questions focused on patients' satisfaction with specific aspects of procedure performance as well as the quality and impact of communication with the patient and between members of the team.RESULTS:Of 95 eligible patients, 65 (68%) completed the survey. Nearly all patients were satisfied or very satisfied with the overall experience (100%), explanation of informed consent (98%), pain control (92%), and expertise (95%) of physicians. The majority of patients were satisfied with procedure duration (88%) and in those with therapeutic procedures most (89%) were satisfied with improvement in symptoms. Hearing physicians discuss the procedure at the bedside was reassuring to most patients (84%), who felt this to be a normal part of doing a procedure (94%).CONCLUSIONS:Patients are highly satisfied with procedure performance by supervised trainees, and many patients were reassured by physician communication during the procedure. These results suggest that patient experience and teaching can be preserved with a hospitalist‐supervised procedure service. Journal of Hospital Medicine 2011. © 2011 Society of Hospital Medicine.

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Section: Discussionmentioning

confidence: 99%

Section: Surveymentioning

confidence: 99%

Patient satisfaction with a hospitalist procedure service: Is bedside procedure teaching reassuring to patients?

Mourad

Auerbach

Maselli

et al. 2011

Journal of Hospital Medicine

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“…Ultimately, patient satisfaction will be determined by the extent to which their experience matches their expectations. Most patients' expectations are for the endoscopy service to deliver a high quality procedure, safely and with adequate information prior to, during and after their procedure and for this to be delivered in a clean, comfortable environment by members of staff that are appropriately trained and caring in their attitude [3][4][5][6].…”

Section: The Grs and Defining A Good Patient Experiencementioning

confidence: 99%

Quality assurance of endoscopy units

Stebbing

2011

Best Practice & Research Clinical Gastroenterology

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“…In addition, it might be due to the fact that patient satisfaction can be affected by various factors, such as personnel's manner and skill (Ko, Zhang, Telford, & Enns, 2009), patients' information and preparedness prior to the intervention (Shepherd, Bowman, Hancock, Anglin, & Hewett, 2000;van Vliet, Grypdonck, van Zuuren, Winnubst, & Kruitwagen, 2004), and some demographic characteristics of patients like age, gender, gag reflex, and baseline anxiety (Campo et al, 1999;Trevisani et al, 2004), however, we tried to match or exclude some important factors established to have controversial effects on patient satisfaction in the current study like previous experience of EGD (Drossman et al, 1996;Rabeneck, Wristers, Souchek, & Ambriz, 2003). Although some other questionnaires have been proposed (Peña, Mardini, & Nickl, 2005), GHAA-9 questionnaire seems to be the most valid and reliable assessment tool for patient satisfaction (del Río, Baudet, Fernandez, Morales, & del Rosario Socas, 2007).…”

Section: Discussionmentioning

confidence: 99%

The Effect of Eutectic Mixture of Local Anesthesia Cream (EMLA) on Satisfaction, Pain, and Nausea/Vomiting of Patients Undergoing Gastro-intestinal Endoscopy-A Randomized Clinical Trial Comparing EMLA Cream and Gel, Lidocaine Gel and Spray, and Placebo

Nasiri¹,

Ahmadi²,

Ganji³

2016

GJHS

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Background and objectives: Esophagogastroduodenoscopy is a valuable diagnostic method for the treatment of various diseases that has found a wonderful application in recent years. Yet, controlling patients' pain and nausea is a fundamental factor to increase patient satisfaction, reduce patients' discomfort, and increase the patient's cooperation. Therefore, this study aimed to assess the efficacy of Eutectic Mixture of Local Anesthesia (EMLA) cream and gel, as a topical pharyngeal anesthetic on patients' pharyngeal pain, nausea/vomiting, and satisfaction, in comparison with lidocaine gel and spray and placebo.Methods: This double-blind randomized clinical trial was conducted to assess patient satisfaction, nausea/vomiting, throat and pharyngeal pain during and after endoscopy by different methods of local anesthesia. Thus, 150 patients were randomly divided into 5 groups of 30 receiving placebo, lidocaine gel, lidocaine spray, EMLA gel and cream 5 to 10 minutes before endoscopy. Then patient satisfaction (measured by GHAA-9 questionnaire), pain or discomfort in the throat, and nausea/vomiting were evaluated half an hour after endoscopy.Results: Patient satisfaction score was not statistically different between the test groups (P>0.05), but the throat pain and discomfort and nausea/vomiting during and after endoscopy was statistically different between groups (P<0.05) and the lowest nausea/vomiting was in the group using EMLA cream.Conclusion: Different methods of throat anesthesia had no significant difference on patient satisfaction but EMLA cream and gel caused less nausea/vomiting than lidocaine gel or spray during and after endoscopy.

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Factors influencing patient satisfaction when undergoing endoscopic procedures

Cited by 106 publications

References 19 publications

Patient satisfaction with a hospitalist procedure service: Is bedside procedure teaching reassuring to patients?

Patient satisfaction with a hospitalist procedure service: Is bedside procedure teaching reassuring to patients?

Quality assurance of endoscopy units

The Effect of Eutectic Mixture of Local Anesthesia Cream (EMLA) on Satisfaction, Pain, and Nausea/Vomiting of Patients Undergoing Gastro-intestinal Endoscopy-A Randomized Clinical Trial Comparing EMLA Cream and Gel, Lidocaine Gel and Spray, and Placebo

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