Factors influencing Internet shopping value and customer repurchase intention

Kim, Changsu; Galliers, Robert D.; Shin, Namchul; Ryoo, Joohan; Kim, Jong‐Heon

doi:10.1016/j.elerap.2012.04.002

Cited by 317 publications

(280 citation statements)

References 66 publications

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“…However, SERVQUAL focuses on the traditional buyer-seller interaction, but does not embrace the interaction between customer and website, which is one unique character of e-commerce service quality. Therefore, Kim et al (2012) extended this model added by information quality [22]. In online shopping environment, service quality must get assisted with the consumer's purchasing by providing security and accessibility, in addition to speed and other convenience features, creating the importance of the information quality [23].…”

Section: Hypotheses On Service Quality and E-trustmentioning

confidence: 99%

“…Anderson and Swaminathan (2011) suggested interaction, commitment (responsiveness), and assortment (usefulness) as three among eight determinants that have an effect on loyalty in e-market [28]. Kim et al (2012) mentioned security, variety (usefulness), responsiveness, and receptiveness in their research about internet shopping value and customer repurchase intention [22]. Choi & Sun (2015) chose a set of five dimensions: usefulness, convenience, security, responsiveness, and economy as main quality factors of third online payment service [14].…”

Section: Hypotheses On Service Quality and E-trustmentioning

confidence: 99%

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The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

Choi

Mai

2018

Sustainability

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Vietnam, as a new emerging market, especially in e-business, has been promoting its emerging e-commerce market in Southeast Asia using aggressive players such as Lazada. Nonetheless, Vietnam has strong cultural background of risk-averse attitudes, like other developing countries, thereby deferring sustainable transformation into the e-business revolution. Therefore, it is necessary to examine the factors leading to the sustainable performance of e-commerce businesses, because highly risk-avert attitudes still cause many problems due to low levels of trust. In this perspective of trust, this research may contribute to promoting Vietnamese online shopping trends and suggesting ways for sustainable business to achieve success in B2C e-commerce. The purpose of this research is to examine whether or not the characteristics of e-service quality (usefulness, convenience, security, responsiveness, and assurance) have a positive influence on customer loyalty, one of the sustainable success factors in this growing e-commerce industry in Asian markets. Using questionnaires and structural equation modelling, we concluded that it is crucial to promote e-trust as a vital element, because it lacks, in the short-run, an initial e-trust.

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Section: Hypotheses On Service Quality and E-trustmentioning

confidence: 99%

Section: Hypotheses On Service Quality and E-trustmentioning

confidence: 99%

The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

Choi

Mai

2018

Sustainability

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“…The organizations should emphasize the satisfaction created for customers because it was regarded as the crucial backbone which would cause the loyalty [52]. According to Table II and the literature review, there were a lot of researches indicated that customer satisfaction has strongly affected the positive results of the loyalty; such indications were supported by Kim, Galliers, Shin, Ryoo, and Kim [9], Flavian, Guinaliu and Gurrea [16], Chen [39], Balabanis, Reynolds, and Simintiras [53], Martinez and Bosque [54], Kim, Jin, and Swinney [55], and Safa and Ismail [56]. In addition, Carpenter [46] suggested that satisfaction leads to positive word of mouth and purchase intentions in the future.…”

Section: E Customer Satisfactionmentioning

confidence: 72%

“…There were recent researches on the customer trust, for example, the research of Luarn and Lin [38] which found that the more the customers felt trust, the more they needed to buy goods. Hence, this could be indicated that trust would affect the customer satisfaction [7], [21], [33], [39], [40] and it would affect the customer loyalty too [8], [9], [16], [36], [40]- [42].…”

Section: Customer Trustmentioning

confidence: 99%

“…When customers become loyal, they will intent to purchase [3], [4], the more they purchase, the more they are willing to pay, and the more they recommend [5]. There are several researches emphasized on marketing theory and found that customer loyalty is influenced by customer satisfaction [6], [7], customer trust [7], [8], perceived value [9], and perceived quality [7].…”

Section: Introductionmentioning

confidence: 99%

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Understanding a Proposed Model of Customer Loyalty Formation in B2C e-Commerce

Homsud¹,

Chaveesuk²

2014

IJFCC

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Abstract-Customer loyalty is a key determinant of B2C e-commerce survival, competitive advantage, and the long-term success. Loyalty can be divided into 2 types: attitudes loyalty, represented by customer purchase intention and customer's positive word of mouth, and behavioral loyalty, represented by customer repurchase intention. Based on literature review, it was found that customer loyalty antecedents included website quality, customer trust, perceived value of customer, and customer satisfaction. The purpose of this paper is to build a proposed model based on DeLone & McLean e-commerce success model and adding related factor between website quality and customer loyalty, which consists of internet shopping value, customer trust, and customer satisfaction. This proposed model provides more understanding of the factors that influence customer loyalty in B2C e-commerce. It also presents hypotheses and develops a structural equation model for further empirical studies.Index Terms-B2C e-commerce, e-commerce success model, website quality, customer loyalty.

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Role of social network in fostering consumers' omni‐channel purchasing behavior towards infant milk powder retailers

Zhou,

Du,

Hou

2024

Agribusiness

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Social network plays an essential role in the consumers' omni‐channel purchasing behaviors (OPBs). In this context, this research delves into two questions. First, do consumers make the omni‐channel purchase decision of infant milk powder via social network? Second, which social network do consumers prefer about the different buying channel? To solve these problems, employing the Berry–Levinson–Pakes and distance‐metric models, we explore the impact of social network modes on the consumers' OPBs based on the home‐scan consumption data. These analyses provide compelling evidence for the positive impact of social network on consumers' OPBs. In particular, recommendation from friends accounts for 90.57% of the contribution to the increase in the online consumers' utility, whereas the voice from relative explains about 50% of the contribution to the offline consumers' utility, which is positively associated with consumer income. The regression results also demonstrate that (i) consumer trust has a significant moderating role in the consumers' OPBs and (ii) consumer trust has a larger moderating role in the consumers' OPBs relative to single‐channel purchasing behavior. We expect that this paper can contribute to the existing literature and provide marketers with important practical suggestions [EconLit Citations: Q11, Q13].

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Factors influencing Internet shopping value and customer repurchase intention

Cited by 317 publications

References 66 publications

The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

Understanding a Proposed Model of Customer Loyalty Formation in B2C e-Commerce

Role of social network in fostering consumers' omni‐channel purchasing behavior towards infant milk powder retailers

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