The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

Choi, Yongrok; Mai, Do Quynh

doi:10.3390/su10010291

Cited by 58 publications

(46 citation statements)

References 38 publications

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“…E-trust is also found to have a positive and significant impact on e-loyalty. While this finding is evidently confirmed by [105,106], the result is inconsistent with Eid [13] who found e-trust has an insignificant influence on e-loyalty. The more an e-retailer's portal is perceived to be trustworthy, the more likely customers will be loyal and frequently transact with the portal.…”

Section: Discussioncontrasting

confidence: 80%

Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality

Al-Adwan

Al-Horani

2019

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The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely linked to these factors. However, despite the rapid advancement of e-commerce applications, especially in the context of business to consumer (B2C), prior research has confirmed that e-retailers face difficulties when it comes to maintaining customer loyalty. Several e-service quality frameworks have been employed to boost service quality by targeting customer loyalty. Among these prominent frameworks is the scale of online etail quality (eTailQ). This scale has been under criticism as it was developed before the emergence of Web 2.0 technologies. Consequently, this paper aims to fill this gap by offering empirically-tested and conceptually-derived measurement model specifications for an extended eTailQ scale. In addition, it investigates the potential effects of the extended scale on e-trust and e-satisfaction, and subsequently e-loyalty. The practical and theoretical implications are highlighted to help businesses to design effective business strategies based on quality in order to achieve enhanced customer loyalty, and to direct future research in the field of e-commerce.

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Section: Discussioncontrasting

confidence: 80%

Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality

Al-Adwan

Al-Horani

2019

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“…HEIs are seen as multipliers for disseminating SD principles with the ethical obligation to systematically integrate SD into their institutions [6][7][8][10][11][12]. At the same time, it should be noticed that trust management [13][14][15] is the key focus of the sustainability concept [16][17][18][19][20], closely referring to sustainable organizations [21][22][23] and to sustainable business models [24][25][26][27][28][29]. In the context of HEIs, there is an ongoing change from traditional universities, relying upon Newtonian and Cartesian [30] reductionist and mechanistic paradigms, to the more SD focused institutions and the factors/initiatives boosting this change [31,32].…”

Section: Introductionmentioning

confidence: 99%

Trust-Based Quality Culture Conceptual Model for Higher Education Institutions

2018

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Higher Education Institutions (HEIs) play a crucial role in societies as they enhance the sustainable development of nations. In a context of increasing competition and financial difficulties in higher education institutions, the loyalty of students, faculty and administration staff as well as institutional reputation are key factors for survival and success. They are built upon trust and high quality of services rendered by HEIs. The intentional development of trust serves the purpose of enhancing the quality culture in higher education. The concept of quality culture has become a natural successor of quality management and quality assurance in universities presenting a new perspective for viewing quality at HEIs—as a combination of structural and managerial with cultural and psychological components. This paper provides an elaboration of a novel Trust-Based Quality Culture Conceptual Model for Higher Education Institutions which presents the perceived interconnections between trust and quality culture at HEIs. It can form a source for an inquiry process at HEIs, thus contributing to better contextual diagnosis of the stage where HEI is in the process of building the quality culture based on trust. The findings of this study are important in better understanding the quality culture development in HEIs that is based on trust, loyalty and reputation. It may have an impact on the decision-making processes concerning HEIs’ management. The proposed model contributes to the need for greater clarity, ordering and systematization of the role of trust in the processes of quality culture development.

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“…This includes assistance in developing standards and standards in the field of ITS. However, there is a lack of an integrated urban development master plan with integrated ITS in urban transport planning, so far ITS development projects and applications have not achieved the expected results (Choi & Mai, 2018).…”

Section: Current Situation Of Transport Planning In Urban Planningmentioning

confidence: 99%

Integrating Master Planning for Urban Development on the Intelligent Transport System in Vietnam

Nguyen

2020

HSSR

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Purpose of the study: Intelligent Transport System (ITS) is being developed, researched, and built to solve traffic congestion in recent years. Many studies and seminars were organized but the results were still limited and fragmented. To build a smart city with intelligent transport system always starts from the planning work.Methodology: Methods of aggregating and statistical data from the Ministry of Transport to ITS and the overall planning of urban transport; Review and propose optimal solutions for integrated urban planning of ITS. Main Findings:The role of urban transportation and the current status of ITS development planning in urban planning in Vietnam. On that basis, it is necessary to integrate existing master plans into an urban development master plan that covers socio-economic development planning, land use, and urban construction. It is based on the planning of smart and modern urban transport development.Applications of this study: The paper proposes content to integrate ITS planning in urban planning in 4 steps to ensure sustainability and updates.Novelty/Originality of this study: The paper presents an overview of ITS system and ITS planning and its relation to urban planning in which, in addition to the traditional planning content, some new contents of ITS planning need to be integrated to meet for building and managing the city in a new age. This study is to affirm the need for integrating urban development master plans based on intelligent transportation system planning.

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The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam

Cited by 58 publications

References 38 publications

Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality

Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality

Trust-Based Quality Culture Conceptual Model for Higher Education Institutions

Integrating Master Planning for Urban Development on the Intelligent Transport System in Vietnam

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