Factors influencing e-government use in non-urban areas

Abstract

Evidence suggests that citizens outside larger urban centers are less prone to use the various functionalities of e-government, while they are the most likely to benefit from these services. Few studies have been performed to understand rural citizens' attitudes. Our purpose was to identify factors that influence the use of e-government services in outlying regions in the Province of Quebec (Canada). Our study was based on a subset of attitude-related variables that were shown to be strong predictors in prior research. We performed a survey involving 1587 citizens living in four selected outlying regions of Quebec, and held two focus groups with users and non-users of e-government. Our results confirm that attitude is influenced by perceived usefulness; perceived ease of use, perceived risk and trust and that attitude is strongly related to the intention to use e-government services. These results may help to plan more effective strategies to increase use in non-urban areas.

A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services

“…To discuss the influence of trust in context of egovernment services, it was observed that previous literature has identified trust as the most significant factor towards citizen's intention to use egovernment services (Abu-Shanab, 2014; Alsaghier and Hussain, 2012;Ranaweera, 2016;Rehman et al, 2016;Roy et al, 2015). Trust has been mentioned as an essential requirement for the successful implementation of e-government services.…”

“…Similarly, Mohajerani et al (2015) stated that privacy and security concerns have a positive impact on trust in e-government services. There are some studies where the factors associated with risk are addressed directly towards an attitude in using a technology (Roy et al, 2015). However, the importance of risk is always highlighted as a significant factor in using government services.…”

How robust is the UTAUT theory in explaining the usage intention of e-government services in an unstable security context?: A study in Iraq

“…From another perspective, the early stage of eG implementation mostly concentrated in developed countries like Canada (Roy et al, 2015), parts of Europe (Graafland-Essers and Ettedgui, 2003), Turkey (Ozkan and Kanat, 2011), Netherlands (Horst et al, 2007), Singapore (Chan et al, 2008;Teo et al, 2009), the UK (Beynon-Davies and Williams, 2003;Hamilton et al, 2011), Taiwan (Hung et al, 2006;Chu et al, 2004) and the USA (Lee et al, 2003;Yun and Opheim, 2010). Similarly, developing countries, such as Malaysia, Indonesia, India and Bangladesh, also realised the importance of eG (Lean et al, 2009;Kumar and Best, 2006;Rokhman, 2011).…”

Towards a Multi-Channel Service Delivery model in the data-driven public sector

“…For e-government to function, certain necessary factors and components are vital. To mention a few, they are perceived usefulness of the system, perceived ease of use, perceived service quality, perceived risk, trust in government and the system, technological infrastructure such as telecommunications, literacy, and many more [5][6][7].…”