Factors influencing e-government adoption in India: a qualitative approach

Abstract

Purpose The purpose of this study is to explore the factors that enable citizens to adopt e-government services in India. Design/methodology/approach The study uses a qualitative approach by conducting semi-structured interviews. Findings The study reveals novel e-government adoption factors, namely, auxiliary facilities, corruption avoidance, transparency and fairness in process, customer support, connectedness and forced adoption, previously unexplored in e-government adoption literature. In addition, the results highlight 17 e-government adoption factors that strengthen the findings from previous literature. Research limitations/implications This study was qualitative in nature, and rather than generalization, the focus was explicitly on obtaining an in-depth understanding. The sample used was sufficient for the purpose of this study and allowed reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research. Practical implications The findings of this study provide useful insights into the decision-making process of e-government services users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-government services. Originality/value Previous studies in the context of e-government adoption, so far, have tried to integrate adoption factors from previous technology adoption models. Hence, these studies have not been able to capture the complete essence of e-government characteristics. In addition, there are limited studies in e-government adoption in the Indian context.

Intention to adopt Electronic Animal Movement Permit (e-GTA) systems in Rio Grande do Sul, Brazil

“…In assessing the relationship between the three considered constructs and the declared intention to adopt e-GTA, there was a significant association between the latter and the construct "perceived compatibility". This result is in line with the theoretical foundation of the subject, considering that this construct is derived from other constructs such as perceived utility, perceived ease of use, relative advantage and expected performance, which, if verified as positive by the users, generally are positively related to adoption intention (Davis 1989, Delone & Mclean 1992, Chau & Hu 2001, Venkatesh et al 2003, Carter & Bélanger 2005, Anthopoulos et al 2007, Shareef et al 2007, Wang & Liao 2008, Lallmahomed et al 2011, Shareef et al 2011, Al-Hujran et al 2015, Kumar et al 2018.…”

“…By the information of the enunciation, the e-GTA could be useful for me 13. By the information of the enunciation, e-GTA applies to my lifestyle Davis 1989, Delone & Mclean et al 1992, Chau & Hu 2001, Venkatesh et al 2003, Carter & Bélanger 2005, Anthopoulos et al 2007, Shareef et al 2007, Wang & Liao 2008, Lallmahomed et al 2011, Shareef et al 2011, Al-Hujran et al 2015, Kumar et al 2018. and internet-based, are dependent on the availability of informatics equipment and internet access, and as well as a certain degree of competence on both digital resources and internet navigation (Van Dijk et al 2008, Shareef et al 2011, Lallmahomed et al 2017, Verkijika & De Wet 2018.…”

“…Researches on ICT adoption have demonstrated that the compatibility of the technology with the user's lifestyle is determinant on the adoption intention (Rogers 2003, Kumar et al 2018. This construct has cultural, behavioral, and social aspects, and has been used as a predictor of e-government adoption (Carter & Bélanger 2005, Anthopoulos et al 2007, Kumar et al 2018.…”

Consequences of mandated usage of innovations in organizations: developing an innovation decision model of symbolic and forced adoption

“…The organizational implementation of innovations in mandatory contexts and the resulting employee resistance and opposition caused by forced adoption have become prominent topics in organizational research in recent years (Cho and Chang 2008;Hwang et al 2016;Kumar et al 2018). While employee adoption of innovations in organizations is undoubtedly related to consumer adoption of new products, both research streams thus far lack explicit integration.…”

“…Mandatory adoption usually refers to the common situation in organizations that a decision unit has decided to adopt and implement an innovation, irrespective of whether individual employees are willing to use it (Brown et al 2002;Venkatesh and Davis 2000). Forced adoption, on the other hand, considers the individual perspective in the context of mandatory adoption, and refers to a situation, where an individual employee is unwilling to adopt an innovation but has to do it anyway because he or she are required to do so (Cho and Chang 2008;Kumar et al 2018).…”