“…For example, factors like Website Design, Reliability, Customer Service and Trust (Alam et.al., 2008):website design and einformation (Wolfinbarger and Gilly, 2003) (Chen et.al, 2013) and many studies suggest that e-service quality is an important dimension and most valuable determinant for e-retailers business (Lee and Lin,2005) (Eid, 2011) (Li.et al , 2009) in (Turk et.al, 2012 (Shaikh andKhan, 2011) (Anderson andSrinivasan, 2003) (Kassim andIsmail,(2009). (Henig andKlee, 1997) in Pratminingsih et al, 2013).…”