Factors Determining the COVID-19 Vaccinated Tourists’ Intention to Repeat Behaviour: An Empirical Perspective for a New Normal

Kundan, Zheng; Hossain, Md. Sazzad; Khalifa, Gamal S. A.

doi:10.3390/su142113888

Cited by 4 publications

(3 citation statements)

References 105 publications

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“…These findings offer invaluable insights that are different from the insights offered by previous studies that mainly focused on service robot attributes. The conceptual framework proposed in this study enhances the research on AI service robot use in the delivery of satisfactory hospitality experiences [69].…”

Section: Discussionmentioning

confidence: 90%

Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots

2023

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The current study examines how subjective norms, effort expectations, and performance expectations affect perceived value and quality of hospitality service experiences provided by service robots. Later, the experience quality and perceived value on customers’ overall satisfaction determine the plans to repurchase AI (Artificial Intelligence) services in the hotels. A total of 331 valid responses were gathered from hotel customers who had experience with service robots using a purposive sampling strategy. The salient findings of PLS-SEM indicate that subjective norms, effort expectations, and performance expectations all considerably improve the perceived value and quality of experiences. Furthermore, hotel customers’ overall satisfaction with services provided by robots is significantly impacted by experience quality and perceived value. Finally, overall satisfaction considerably increases customers’ preference to repurchase those services. This present study added significance for hotels on customer AI service robots repurchase intention that may deliver a preliminary blueprint for further research.

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Section: Discussionmentioning

confidence: 90%

Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots

2023

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“…The results reveal that employees in FLJs, who can better recognize the expectations of hotel customers, have better perceptions of EL behaviors, higher IM, and more innovative behaviors than BOJ employees, and might also have a better grasp on administration processes. Given that the hospitality industry is characterized by intense competition (Dhar, 2016;Kundan et al, 2022) and is extremely labor-intensive, managers must look to harness their most valuable employees. Greater employee IB can enhance the quality of products and services, reduce costs, increase profitability, facilitate hotel operations, enhance customer satisfaction (Hossain et al, 2023;Sudigdo & Khalifa, 2020), encourage customer loyalty to repeat visits, maintain a competitive advantage, and secure a greater market share (Chang et al, 2011;Elshaer et al, 2022;Lei et al, 2021).…”

Section: Managerial Implicationsmentioning

confidence: 99%

Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model

Khalifa

Abuelhassan

Khreis

et al. 2023

JoTS

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This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subordinates' IM and promoting their innovation. We also emphasize the importance of JC in positively influencing the strength of these relationships in the hotel industry. Managers can develop strategies to increase their businesses' competitiveness in this dynamic and competitive sector by better understanding the factors that drive EIB.

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“…During such crises, business owners often experience work-related stress due to disruptions ranging from minor workplace issues to major events like economic downturns and the COVID-19 pandemic (Kundan et al, 2022). Consequently, maintaining business resilience becomes a challenging and stressful process that significantly impacts an entrepreneur's life (Ferreira & Gomes, 2023).…”

Section: Introductionmentioning

confidence: 99%

Managing Stress and Building Resilience in Tourism and Hospitality Entrepreneurship: The Power of Psychological and Social Capital

Elshaer,

Khalifa,

Ben Guirat

et al. 2024

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The aim of this study is to examine how psychological and social capital might help entrepreneurs in the tourism and hospitality industry manage stress and develop resilience. This study follows a unique approach aiming to determine the social and psychological characteristics that can alleviate stress and promote resilient behavior. This study investigates the impact of psychological capital (PC) and social capital (SC) on perceived entrepreneurial stress (PES) and entrepreneurial enterprises’ resilience (EER). Also, it examines the mediating role of PES. The study focuses specifically on owners/managers of fast-food outlets and travel agencies in Egypt, using purposive sampling to select enterprises that exhibit varying degrees of entrepreneurial resilience. PLS-SEM was used to analyze 411 genuine surveys from respondents who dared to delve into tourism and hospitality entrepreneurship and experienced uncertainties. All of the direct interactions, along with the indirect link between PC and EER via PES, were significant. Nonetheless, the indirect association between SC and EER via PES was not supported. Theoretically, this study fills a research gap by examining how psychological and social factors contribute to enhancing resilience among small businesses in the tourism and hospitality industry. Additionally, it advances the COR theory by underscoring the significance of individuals' access to valuable assets in stress management and resource resilience. In practical terms, it is important for entrepreneurs to practice the synthesis of different personality qualities that help them understand and adapt to the unique aspects of their industry. Additionally, Egyptian policymakers need to provide entrepreneurs with training in personality development.

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Factors Determining the COVID-19 Vaccinated Tourists’ Intention to Repeat Behaviour: An Empirical Perspective for a New Normal

Cited by 4 publications

References 105 publications

Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots

Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots

Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model

Managing Stress and Building Resilience in Tourism and Hospitality Entrepreneurship: The Power of Psychological and Social Capital

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