Factors (Benefits, Trust, Self-Efficacy, Ease of Use, Security) Affecting Consumer’s Perception on E-Money in Indonesia

Abstract


 This research based on the developments of technology on payment system which replaced the use of cash as a medium of exchange into the non-cash system. The use of e-money as a non-cash system was made to actualize less cash society by the increase of the use of instrument and non-cash channel. However, the government had made a rule by required various costs to use e-money. As the used of e-money seemed forced by a rule, therefore, costumers might have a bad perception toward it. Hence, this research made to know the factors that affected costumers’ perception toward e-money in Indonesia. The method used in this research was quantitative method with type of descriptive and causal research. The variables used in this research are benefits (X1), trust (X2), self-efficacy (X3), ease of use (X4), security (X5), and consumers’ perception (Y). The samples are 400 respondents and using the technique of non-probability sampling which covered purposive sampling and snowball sampling. The data analysis was using multiple linear regressions. The research showed that the factor of self-efficacy and security in partial didn’t significantly affect the consumers’ perception toward e-money in Indonesia, while the factors that significantly affected partially are factors of benefits, ease of use, and trust. However, simultaneously, all factors of Benefits (X1), Trust (X2), Self-efficacy (X3), Ease of Use (X4), and Security (X5) significantly affected consumers’ perception (Y) toward e-money in Indonesia.

Customer Perceptions Analysis of Branchless Banking Bank XYZ in Disruption Era of Digitalization

“…So that the factors that encourage respondents to use the application are less affected by the behavior of being automatic in using the application, such as using a payment system through payment in various conditions. This result is also supported by previous findings (Pratiwi et al, 2018 ) who concluded that confidence in using electronic payments did not affect their use. Thus, the tenth hypothesis (H10) is not proven and rejected in this study.…”

“…The results of this analysis are supported by previous research that has been done (Fauz et al , 2018) which revealed that Behavioral significantly affects use behavior. This result is also supported by the findings (Pratiwi et al,2018) which concludes that Behavioral Intention has a significant direct effect on Use Behavior . Thus, the eleventh hypothesis (H11) is proven and accepted in this study.…”

Analysis of Factor Affecting the Interest of Using Electronic Money With Tam Method

“…Factors consisting of benefits (X1), trust (X2), self-efficacy (X3), ease of use (X4), and security (X5) have a significant influence on consumer perceptions (Y) 58.3%. This result reflects that these five factors are considered important because become the reason consumers use e-money in Indonesia (Pratiwi & Dewi, 2018).…”

Analisis Faktor-Faktor Yang Mempengaruhi Persepsi Pengguna E-Payment (Studi Empiris Terhadap Pengguna Gopay Dan OVO Di DKI Jakarta Dan Depok)

“…Penelitian ini sejalan dengan yang dilakukan oleh (Teoh et al, 2013) dan (Pratiwi & Dewi, 2018) yang menunjukkan bahwa tingkat keamanan tidak berpengaruh secara positif terhadap penggunaan sistem pembayaran elektronik.…”