Factors Associated with Customer Orientation and Nursing Productivity

Effects of nursing power and organizational trust on nurse’s responsiveness and orientation to patient needs

“…It is difficult to compare these results with previous studies because there has been little research examining the correlation between nursing group power and patient orientation or between organizational trust and patient orientation. However, Yeo, Lee and Jin's study (2014) of nurses showed a statistically significant positive correlation between organizational commitment and patient orientation, similar to the findings of Kim, Seo, Kim, and Min (2015), showing a positive correlation between positive psychological capital and patient orientation.…”

Influence of Emotional Intelligence, Communication, and Organizational Commitment on Nursing Productivity among Korean Nurses

“…The research trends for Korean nurses are similar to those of previous studies. For instance, customer orientation was found to be the most important factor in explaining the variance in the productivity of Korean nurses working at a university hospital (35.3%), providing evidence that a high orientation toward customer (i.e., patient) service was related to the delivery of a high level of healthcare services [8]. Park et al [25] reported that sleep quality was a significant predictor of nursing productivity, suggesting poor sleep quality may lead to lower nurse productivity.…”

“…In a similar trend, according to the results of studies in Korea, the level of productivity in Korean clinical nurses differed by their individual characteristics such as age, marital status, shift, position, salary, nursing experiences, and educational level [7,8] as well as organizational characteristics such as commitment or internal marketing activities [9][10][11].…”