Factors and Predictors of International Student’s Satisfaction in Turkey

Abstract

Satisfaction of student has been viewed as a vital factor regarding quality of learning approach and a key factor in the success of learning programs. The purpose of this paper is to investigate how students perceive the environment, quality, and services they are offered at a Turkish university and how satisfied they are with them. The analysis utilized structured questionnaire and use SPSS for determining correlation among different factors of satisfaction. Also it applied step wise multiple regression to manifest the degree of factors that satisfied international students of Turkish universities. The study concentrated on the insight into how international students perceive and experienced about environment, quality and services they offered and how they satisfied are. The research consider eight factors as satisfied with academic and education quality, image and prestige of the university, administrative support, future career and retention reason, personal influence, financial and economic consideration, and environment and safety. Among the factors five factors as students self preparation, academic and education quality, administrative and staff support, personal influence, and environment and safety had found significant from the analysis. The findings are expected to provide useful guidelines to the academic institution while improving students satisfaction.

Munzur Üniversitesi Öğrenci Memnuniyeti Örnek Olay İncelemesi

“…Therefore, it is necessary to know the perceptions of the students about the services provided by the institutions in order to understand the satisfaction and experience of them. Knowing the factors affecting student satisfaction is vital for the institution concerned with student expectation (Uddin et al, 2017).…”

“…In literature, there are many researches that had focused on measuring students' satisfaction (Elliott and Shin, 2002;Price ., 2000;Uddin ., 2017). This measurement instrument consisting of 50 questions was developed by last year chemical engineering department student under the supervision of a teaching member to get students' opinions about the teaching program and the university they are studying.…”

“…Figuring out the satisfaction of the students with the services and facilities in universities and departments will assist the related institution in order to determine their strengths and opportunities that could be empowered. Therefore, there should be in deep prospecting about the experience of the students (Uddin et al 2017). In addition, student satisfaction is a good predictor about the quality of learning, success of learning programs to a certain extent.…”

International Students' Acculturation and Adjustment to College: Suggestions for Turkey

“…Some participants mentioned having academic support with courses and thesis processes; however, others stated some concerns about course content which was designed for domestic students and overlooked international students' needs. In another study, researchers investigated factors to determine international students' overall satisfaction of their experience in Turkey and results indicated that quality of education, and administrative staff support were the top two significant factors on students' satisfaction (Uddin, Mamun, Soumana, & Khan, 2017). Further, researchers stated that campus environment and safety, self-preparation, personal influence as recommendations given by family or friends were also found to be related to students' satisfaction.…”

The Impact of Destination Service Quality and Destination Environment on Tourist Satisfaction: A Field Study on Jordans Golden Triangle for Tourists Point of View

“…service receivers in the public sector (Kim et al, 2018) patients in clinics (Bible et al, 2018) employees in business organizations (Samani et al, 2018) customers using mobile banking applications (Al-Otaibi et al, 2018) patients in emergency units (Chang et al, 2018) tourists visiting tourism destinations (Pawaskar and Goel, 2017) students of universities (Uddin et al, 2017) and customers mobile telecommunication companies (Lai and Nguyen, 2017). Since the interest of the current study is limited to the satisfaction of tourists, the following sections relate to this type of satisfaction only.…”