Factors affecting the organizational performance of manufacturing firms

Al-Tit, Ahmad Adnan

doi:10.1177/1847979017712628

Cited by 44 publications

(29 citation statements)

References 49 publications

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“…The use of non-financial indicators for customer service effectiveness, represented by the variable CSE with its components, is adequate for the research as it ensures a good relationship with the company's strategies and policies, based on the vision, mission, and key success factors [8,69,70], which allows measurement of customer service performance based on the information regarding the satisfaction of their requirements and expectations. This is facilitated by the company's strong focus on innovation, by providing customers with services that leverage digital and other advanced technologies.…”

Section: The Customer Service Effectiveness Variablementioning

confidence: 99%

The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective

2020

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The conducted study focused on a multinational ITC (Information Technology and Communications) company. Empirical research aimed to evaluate organizational culture based on Denison’s model through four features: capacity development, basic values, customer orientation, and goals and objectives. At the same time, the study analyzed service provided to customers, taking into account its three phases: pre-transaction, transaction, and post-transaction. As research methods, we used a questionnaire-based survey and direct observation. The results of the study demonstrate that the company has a strong culture based on an adequate core value system (shared by company members), innovative and effective human capital management practices, and customer orientation. All characteristics ensure the integration of sustainability principles into strategies, policies, and management practices of the company. At the same time, the authors develop a design and analysis model of the impact of organizational culture features on customer service effectiveness, highlighting that the four organizational culture features are good predictors for improving customer service effectiveness, which promotes an ethical business model and sustainable pursuit of economic, social and environmental performance. The study identified a set of good management practices and solutions in the design, operationalization, and monitoring of customer service.

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Section: The Customer Service Effectiveness Variablementioning

confidence: 99%

The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective

2020

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“…CR for all factors, as can be seen in Table 2, were greater than 0.70. CR values from 0.60-0.70 in exploratory factor analysis are satisfactory, and AVE values were greater than 0.50 (Hair et al 2011;Al-Tit 2017). Therefore, the reliability and validity criteria were met.…”

Section: Reliability and Validitymentioning

confidence: 88%

Critical Success Factors of Small and Medium-Sized Enterprises in Saudi Arabia: Insights from Sustainability Perspective

Al-Tit

Omri

Euchi

2019

Administrative Sciences

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: The aim of this study is to explore the critical success factors (CSFs) of small and medium-sized enterprises (SMEs) in Saudi Arabia. A questionnaire was developed using 28 factors/indicators identified from the previous researches. From 500 respondents, a total of 347 questionnaires were returned. By conducting exploratory factors analysis, these indicators were categorized into six factors, namely: Individual factors, business characteristics, management factors, business support, capital availability and business environment. Using IBM SPSS and AMOS, the results indicated that business support was the most critical factor that significantly affects the success of SMEs in Saudi Arabia, followed by individual factors, capital availability, and management factors. They also indicated that business characteristics and business environment factors had no significant impacts on the success of these enterprises.

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“…Moreover, managing logistic tasks with material handling machine was suggested by [33,35] that there is negative consequence that could come up on account of in appropriate adoption of material handling machine. Some of the consequences include absence: absence of route temperature, fluctuating environmental temperature, half-life of machine parts, and inadequate level of machine parts' management.…”

Section: Challenges In Quality Control System Research (Quality Contrmentioning

confidence: 99%

Adapting Disruptive Applications in Managing Quality Control Systems in Intelligence Manufacturing

Amusan¹,

Aigbavboa²,

Emetere³

et al. 2021

Quality Control - Intelligent Manufacturing, Robust Design and Charts

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Controlling quality has become a major trend in the circle of manufacturers and production managers that engage in intelligent manufacturing all over the world, on account of industry 4.0, in recent times. Intelligent manufacturing therefore is the use of advanced applications, analytics, sensors and Internet of Things (IoT) to improve manufacturing. The aim of the study is to carry out a study on application of disruptive application in managing quality system in intelligent manufacturing with a view to improving manufacturing process in organizations. Survey methods was used in collating responses from production managers of manufacturing companies at selected locations censoring production managers and supervisors on some parameters such as areas of disruptions in the quality assurance monitoring and calibration in production process, issues and challenges involved in quality control systems in manufacturing, Man-Whitney U Test, T-test, Pearson’s Test were used to analyze the collated data. Also, this study presents advanced analytical tools and applications to improve quality in manufacturing process. The study finally presents areas of disruptions in the quality assurance monitoring and calibration in production process, issues and challenges involved in quality control systems in manufacturing, emerging areas of application and recommendation for improvement.

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Factors affecting the organizational performance of manufacturing firms

Cited by 44 publications

References 49 publications

The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective

The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective

Critical Success Factors of Small and Medium-Sized Enterprises in Saudi Arabia: Insights from Sustainability Perspective

Adapting Disruptive Applications in Managing Quality Control Systems in Intelligence Manufacturing

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