Factors affecting support services in small and medium enterprises: Evidence from Vietnam small and medium information technology enterprises

Abstract

To meet the needs of innovation, to improve the competitiveness of information technology based on the professional abilities and resources, internal business is not enough, but there is a need to seek external support through business support services such as market search support, trade promotion, legal advice, human resource training, support supply and technology transfer support. There are several services to support businesses and to increase efficiency when they are developed in both quantity and scale of service provision and quality, as well as service structure. So how do we analyze the factors that affect information technology support services in Vietnam? Answering this question helps to suggest solutions and policies to promote the development of the business support service sector and contributes to the rapid development of information technology enterprises in Vietnam. This paper uses information from a survey data of 315 Vietnamese information technology (IT) of small and medium sized enterprises and 460 support service providers in 2018. Data are processed through STATA software version 14.0, and SPSS 20.0 software. The results indicate the Vietnamese business units need to improve to develop the information technology service market, significantly.

Factors affecting foreign direct investment: Evidence at foreign technology enterprises in Vietnam

“…National marketing theory shows that business satisfaction indicates the level of satisfaction of businesses when investing in a country affected by three factors: (i) attribute group about the infrastructure; (ii) attribute group of business policy, service support (SS); (iii) attribute group of living and working environment, (Xuan et al, 2020a). Zouita et al (2019) also mentioned the impact of national small and medium-sized enterprises on FDI attraction in developing countries.…”

“…When conducting research on foreign investment, Xuan et al (2020a) agreed that to attract domestic investors to invest their capital in projects. The project must satisfy them (i.e., be satisfied) with their investment.…”

“…Infrastructure is a basic and essential element for the production and business of any technology company. These include basic infrastructures such as electricity, water, transportation, premises and technical infrastructure elements such as communications and banking systems (Xuan et al, 2020a). Therefore, infrastructure has a positive effect on the decision of investors.…”

“…The regime of government's support policies is reflected in the policies of the central and national governments on preferential treatment for foreign investment; the government's dynamism in issuing support services (SS) businesses invest in administrative procedures, legal, tax; clear and transparent documents and policies are quickly deployed to businesses so that public officials cannot profit or harass businesses (Xuan et al, 2020a). Therefore, the government's support policy has a positive impact on the decision of the investors.…”

“…Environment to live and work The expression through the elements of culture, education, health, quality of the living environment, play, activities, harmony and reasonable cost represent a quality and home-friendly living environment investors and employees to be able to operate effectively and with long-term commitment (Xuan et al, 2020a). Therefore, the living and working environment have a positive impact on the decision of investors.…”