Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

Abstract

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image

“…For example, Huang (2010) implied that the suitable study program could improve student satisfaction. Hai (2022) pointed out education programs enhance service quality and has indirect effect on student satisfaction in Vietnam. Thus, hypothesis H1c was formulated and is proposed:…”

Factors Affecting Sustainable Poverty Reduction Livelihoods in Rural Areas in the Mekong Delta, Vietnam

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Factors Affecting the Policy of Training and Fostering Civil Servants of Khmer Ethnic Minorities in the Mekong Delta, Vietnam

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