Factors Affecting Patients’ Perceptions of Quality, Hospital Ratings, and some Thoughts about Post-COVID-19 Challenges

Belasen, Alan T.; Belasen, Ariel R.; Oppenlander, Jane

doi:10.2139/ssrn.3629972

Cited by 2 publications

(3 citation statements)

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“…The one aspect of quality assessment is patients' satisfaction (Wolniak and Skotnicka-Zasadzień 2018;Ferreira and Borges 2020;Pacana et al 2014). On the other hand, a lack of medical staff and an emergency, that forces medical facilities to follow slightly different procedures and work differently than in ordinary cases, make what previously were considered as factors that guarantee patient satisfaction take on a different meaning, or in extreme situations may even be marginalized (Belasen et al 2020;Shirazi et al 2020;Teng et al 2020). The other point of view connected to patients' satisfaction in COVID-19 pandemic times was introduced in the year 2020 as a result of research conducted by Shirazi et al, which investigated patients and customers satisfaction in private clinics and hospitals in Iran.…”

Section: Literature Reviewmentioning

confidence: 99%

“…For this reason, the issue of investigating the level of quality assurance of health worker protection measures is not only scientifically important, but also very important for social reasons. Based on the analysis of the international publication databases (Austin and Kachalia 2020;Fitzsimons 2021;European Union 2020a, 2020bRoder-DeWan 2020;Belasen et al 2020;Shirazi et al 2020). There is a research gap in the analysis of the quality assurance of protective measures for health workers during the COVID-19 pandemic.…”

Section: Introductionmentioning

confidence: 99%

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Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Orzeł

Wolniak

2021

Administrative Sciences

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The COVID-19 (coronavirus disease) pandemic has had a significant impact on the healthcare delivery system worldwide. Many pre-pandemic norms, standards, and methods of providing medical services in most medical facilities had to be changed and re-evaluated. Many of them will likely stay changed and will probably never be provided in the same way in post-pandemic reality. The COVID-19 crisis is still ongoing and some sources say that we should be prepared for a third wave of the pandemic. The scope of the analysis conducted in this publication is related to the healthcare sector, including services and Polish healthcare professionals’ work quality during the COVID-19 crisis. The research gap, the basis for conducting new research, is the lack of clarified results analysing the quality assurance of healthcare workers during the COVID-19 pandemic. It is necessary to ask about healthcare professionals’ rate of personal protective equipment quality in Polish medical facilities. The result of cluster analysis will help us to know what the clusters for variables on quality assurance of protection measures for healthcare workers are. The research was carried out using a questionnaire survey on a sample of 21 medical personnel in Polish hospitals. The main findings of this publication are problems with information flow between staff and staff managers and determining appropriate zones. The quality of the personal protective equipment offered by medical facilities’ management and their availability is at an appropriate level. The publication aims to analyse the level of quality assurance of health care worker protection measures in the example of Silesian voivodeships in Poland during the COVID-19 pandemic.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Orzeł

Wolniak

2021

Administrative Sciences

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“…These perspectives could provide important insights into: (a) the level of quality care as a function of their overall satisfaction, readiness to access the health facilities in the future, adherence to provider's instruction, (b) the requirements for international accreditation and monitoring programs for hospital services, and (c) the financial performance and profitability of healthcare institutions ( 11 ). There exists a number of instruments that measure patients’ perceptions such as the Revised Humane Caring Scale (RHCS) ( 12 – 14 ), SERVQUAL ( 15 , 16 ), the Quality of Care from the Patients’ Perspective (QPP) ( 17 , 18 ), and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ( 19 , 20 ).…”

Section: Introductionmentioning

confidence: 99%

Patients’ Perceptions of Healthcare Quality at Hospitals Measured by the Revised Humane Caring Scale

Jabri

Turunen

Kvist

2021

Journal of Patient Experience

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The patients’ perceptions are central to quality improvement of the healthcare system worldwide. This study aimed to examine patients’ perceptions of quality care and investigate the demographic factors related to the overall patients’ perceptions. The Revised Humane Caring Scale was distributed to 367 adult patients who were admitted at medical, surgical, and obstetrics and gynecology departments in 2 tertiary hospitals in Oman. Overall patients’ perceptions of quality of care were high, with professionalism being rated the highest, and cognition of physical needs and human resources rated the lowest. Significant differences in patients’ perceptions between hospitals as well as in the subscales of interdisciplinary collaboration and outcome variables, between planned- and emergency-admitted patients were found. The linear regression analysis indicated a relationship between gender and overall quality care where male patients reported higher satisfaction compared to counterparts. This study suggested the need to improve the cognition of physical needs (food quality and environmental sanitation) and human resources (staff to patient ratio) as well as pay attention to the individual patients’ needs especially for emergency-admitted patients.

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Factors Affecting Patients’ Perceptions of Quality, Hospital Ratings, and some Thoughts about Post-COVID-19 Challenges

Cited by 2 publications

References 0 publications

Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Patients’ Perceptions of Healthcare Quality at Hospitals Measured by the Revised Humane Caring Scale

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