Patients’ Perceptions of Healthcare  Quality at Hospitals Measured  by the Revised Humane Caring Scale

Jabri, Fatma Al; Turunen, Hannele; Kvist, Tarja

doi:10.1177/23743735211065265

Cited by 12 publications

(14 citation statements)

References 30 publications

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“…Patients’ perceptions of healthcare utilization are significantly related to empathy, trust and perceived daily discrimination ( Torain et al, 2021 ), additionally patients’ insights are key to improving the utilisation of the healthcare system worldwide and can provide relevant and comprehensive information ( Al-Jabri, Turunen & Kvist, 2021 ). At the time of the great challenge of the COVID-19 pandemic, the authors wanted to investigate the importance of the correlation between religion, spirituality and the perception of healthcare service utilisation due to the fact that the majority of the Polish population is of religious/spiritual people, and so it seemed likely that such people could significantly better evaluate the healthcare services.…”

Section: Discussionmentioning

confidence: 99%

Correlation between religion, spirituality and perception of healthcare services utilisation in Poland during COVID-19 pandemic

Tuczyńska

Matthews‐Kozanecka

Baum

2022

PeerJ

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Background The worldwide transmission of SARS CoV-2 caused the COVID-19 pandemic and had an impact on healthcare provision. The disruption of reliance on the health system during the COVID-19 pandemic posed a clear threat to public trust. Religiosity, like spirituality, is believed to have a positive influence on people’s lives, enabling them to cope with illness, stress, and sudden life changes. In practice, although the terms religiosity and spirituality have similar meanings and are related, they are not identical concepts. The aim of this study is to compare the perceptions of the accessibility and quality of healthcare services provided before and during the COVID-19 pandemic in Poland by religious/spiritual people compared to those for whom religion and spirituality have little or no importance in their lives. Methodology This cross-sectional study was based on the authors’ questionnaire, carried out during the third wave of the COVID-19 pandemic in Poland. Participants in the study were people living in various regions of Poland over 18 who were willing to complete the questionnaire voluntarily. The number of people sampled was two hundred and sixty-four. Convenience sampling method was used for this study. Statistical calculations were performed using Statistica 13 software from TIBCO and PQStat from PQStat Software and were based on the Kruskal-Wallis test, multiple regression model, the chi2 test of independence or the Mann-Whitney test. The result was considered statistically significant when p < α. The significance level was taken as α = 0.05. Results Two hundred and sixty-three respondents answered the questionnaire. Among them, 181 (69%) were women, and 82 (31%) were men. It was shown that religion is more important for women than for men and women who report a high role of religion in their lives rated the quality of healthcare services better before and during the COVID-19 pandemic. It was also concluded that religious people for whom religion played a major role and those who were helped by spiritual life rated accessibility and quality higher both before and during the pandemic. Conclusions Religious/spiritual people, through their more positive attitudes towards the world, were thought to rate access and quality of healthcare services better. Regardless of religious affiliation, the help of spiritual life during the pandemic or the importance of religion in life in all respondents, perception of healthcare services utilisation were decreased by the pandemic. This prompts thoughts on the implementation of spiritual assistance as a supportive measure to mitigate the effects of the pandemic.

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Section: Discussionmentioning

confidence: 99%

Correlation between religion, spirituality and perception of healthcare services utilisation in Poland during COVID-19 pandemic

Tuczyńska

Matthews‐Kozanecka

Baum

2022

PeerJ

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“…Mahmoud et al (2019) in Nigerian hospitals found that patients perceived scores on healthcare service quality is lower than their expectations. In their research in Oman hospitals, Al-Jabri et al (2021) found that patients had positive perceptions of high-quality medical care. Patients had varying opinions on healthcare quality with varying healthcare settings and the likely cause of these mixed findings can be attributed to the fact that while several hospitals in the healthcare sector offer the same services, but not all of them are of the same quality (Youssef et al, 1995).…”

Section: Patients' Perspectives On Quality Of Carementioning

confidence: 99%

“…Researchers are paying more attention to the issues with healthcare quality and several studies have been conducted to understand the patients' perspectives during the assessment of the quality of healthcare (Debata et al, 2015). Patients are one of the key stakeholders in high-quality value-based healthcare (Merath et al, 2021) and the patient perspectives can offer significant insights on how attentive and responsive the healthcare system is to their needs (Al-Jabri et al, 2021).…”

Section: Patients' Perspectives On Quality Of Carementioning

confidence: 99%

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The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives

Padamata,

Vangapandu

2023

BIJ

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PurposeThe purpose of this study is to capture patients' and employees' perception of quality of care in the Indian private hospitals and to find the possible perceptual gaps between both the groups.Design/methodology/approachAuthors have referred to the Victorian patient satisfaction monitoring (VPSM) scale and studied the responses of 327 patients and 327 employees collected from six private Indian tertiary care hospitals. SPSS v26 software was used to conduct the data reliability test, descriptive analysis and Mann–Whitney U test.FindingsAuthors have found significant differences in perceptions of quality of care between the patients and employees in the Indian hospitals. Employees have high positive perceptions towards the provided medical care whereas the patients have less favourable perceptions for many quality indicators.Practical implicationsThis study findings help the healthcare managers, practitioners and healthcare workers of the Indian hospitals to understand the perceptions of both the employees and the patients towards healthcare quality elements and help to reduce the existing perceptual gap in the process of providing quality healthcare services.Originality/valueTo the best of authors knowledge, this is one of the pioneering studies conducted in Indian healthcare industry to capture and compare the perceptions of both the employees' and the patients' perceptions of various quality of care elements. This study highlighted the existing perceptual gap between the employees and the patients on various healthcare quality elements and indicated the critical areas for improvement to provide high quality healthcare services.

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“…This data, along with guiding principles based on behavioral and cognitive science could facilitate the development of effective risk communication strategies for healthcare providers managing patients’ overusing SABAs and for shifting perceptions about the risks related to SABA overuse in asthma patients. Additionally, the perceptions, attitudes, and behavior of the patients toward the use of SABA may offer crucial and comprehensive details concerning the standard of asthma care management [ 24 ].…”

Section: Introductionmentioning

confidence: 99%

Perceptions, attitudes, and behaviors of asthma patients towards the use of short-acting β2-agonists: A systematic review

et al. 2023

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Background Short-acting β2-agonists (SABA), the most potent and rapid-acting relievers are commonly used to provide quick relief of asthma symptoms. However, there is an increasing concern regarding the misuse of SABA medicines. Objective This qualitative systematic review aims to determine, evaluate, and summarize the perceptions, attitudes, and behaviors towards the use of SABA from the patients’ perspectives. Methods The databases searched included PubMed, Scopus, PsycINFO, CINAHL, and Cochrane database. Original research articles reporting the perceptions, attitudes, or behaviors of asthma patients towards the use of SABA, which was available as full text, published in the English language between the year 2000 and February 2023 were included in the review. Commentaries, letters to editor, review articles, and conference proceedings were excluded. Results A total of five articles were included. Six overarching themes were obtained: (1) perceptions on health status; (2) perceptions and attitudes towards the impact of asthma; (3) perceptions towards asthma control; (4) perceptions towards asthma knowledge; (5) risk perceptions; (6) perceptions, attitudes, and behaviors towards the use of SABA. Conclusion Despite the fact that SABA could rapidly alleviate asthma symptoms, SABA over-users were less likely to describe their health status and asthma control as ‘excellent’. Most SABA over-users did not know that frequent SABA usage would worsen their asthma control, and they exhibited psychological linkage towards the use of SABA. Collaborative efforts between policymakers, healthcare professionals and patients are warranted to reconstruct SABA prescribing practice and usage.

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Patients’ Perceptions of Healthcare Quality at Hospitals Measured by the Revised Humane Caring Scale

Cited by 12 publications

References 30 publications

Correlation between religion, spirituality and perception of healthcare services utilisation in Poland during COVID-19 pandemic

Correlation between religion, spirituality and perception of healthcare services utilisation in Poland during COVID-19 pandemic

The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives

Perceptions, attitudes, and behaviors of asthma patients towards the use of short-acting β2-agonists: A systematic review

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