Factors affecting online group buying intention and satisfaction: A social exchange theory perspective

Shiau, Wen‐Lung; Luo, Margaret Meiling

doi:10.1016/j.chb.2012.07.030

Cited by 336 publications

(312 citation statements)

References 105 publications

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“…Among numerous examples, Shiau and Luo (2012) referred to studies employing SET when addressing various business-related areas, including strategic behavior, customer service, business-to-business exchanges, or employee volunteerism (e.g., Bunduchi, 2008;Peloza, Hudson, & Hassay, 2009). Shiau and Luo's study of reciprocity and reputation in the context of online buying intention and satisfaction also identified the applicability of SET.…”

Section: Set and Leisure Researchmentioning

confidence: 99%

Tourism, Quality of Life, and Residents of A Rural Town

Alonso¹,

Nyanjom²

2016

Tourism Analysis

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Numerous studies have discussed the potential impacts of tourism on residents' quality of life (QOL). Despite this rich body of research, some researchers have identified the need to investigate this dimension using a qualitative approach as well as in rural areas where tourism is under development. Partly in response to these calls, the present study uses the case of a Western Australian town to investigate QOL through the lens of social exchange theory. Through focus groups, face-to-face interviews, and online questionnaires, qualitative data were gathered among the town's residents. Overall, the impacts of tourism on participants' QOL are positive. Four predominant exchanges related to QOL from tourism's effects emerged: economic, bonding, material, and cultural. Although economic exchanges—including job creation and income—are the main triggers of QOL, bonding exchanges—through volunteering and attending events—are also considered as fundamental. This study discusses key implications and suggests future research avenues.

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Section: Set and Leisure Researchmentioning

confidence: 99%

Tourism, Quality of Life, and Residents of A Rural Town

Alonso¹,

Nyanjom²

2016

Tourism Analysis

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“…Bringing oneself more fully into one's work parts and dedicating greater amounts of cognitive, emotional, and physical resources is a very insightful way for individuals to respond to an organization's or a hotel's action. Hence, employee engagement consists of a psychological and emotional connection between employees and their F&B department which could be turned into negative or positive behaviour at work (Ma & Qu, 2011;Medlik & Ingram, 2000;Shiau & Luo, 2012 …”

Section: Social Exchange Theory (Set)mentioning

confidence: 99%

The Antecedents Affecting Employee Engagement and Organizational Performance

Abukhalifeh¹,

Som²

2013

ASS

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Employee engagement becomes an important issue as employee turnover rises due to the demand and shortage of skilful employees. Though organizational performances of many organizations have deteriorated due to high turnover rates and related issues such as high absenteeism, low loyalty and productivity, there is still a lack of academic research that addresses the antecedents required for high employee engagement in the food and beverage departments in the service industry. This paper focuses on the antecedents that influence employee engagement in food and beverage service departments, and literature reviewed indicates that there is a significant relationship between employee communication, employee development, rewards and recognition, and extended employee care. Among the antecedents, employee development forms the most significant contributor.

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“…In e.g. Shiau & Luo (2012), Hsu et al (2014) and Aktepe et al (2015), there was a structural equation modelling applied for the customer satisfaction measurement. states that the quality of IS is the predictor of intention to use and user satisfaction.…”

Section: Theoretical Background Of Customer Satisfaction Measurementmentioning

confidence: 99%

Talent Management in an Organization

Rubáková¹

2016

12th Annual International Bata Conference

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Factors affecting online group buying intention and satisfaction: A social exchange theory perspective

Cited by 336 publications

References 105 publications

Tourism, Quality of Life, and Residents of A Rural Town

Tourism, Quality of Life, and Residents of A Rural Town

The Antecedents Affecting Employee Engagement and Organizational Performance

Talent Management in an Organization

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