Factores asociados a la calidad de la atención en población adulta afiliada a la Seguridad Social: El caso peruano

Soto-Becerra, Percy; Virú-Loza, Manuel André; Elorreaga, Oliver A.; Amaya, Elard; Mezones‐Holguín, Edward; Ramírez-Ramírez, Rofilia; Tizón-Palacios, Martha; Hurtado-Roca, Yamilée; Pimentel, Patrícia Mendonça; Cuba-Arana, William Jesús; Suarez-Moreno, Víctor

doi:10.35434/rcmhnaaa.2020.131.595

Cited by 5 publications

(3 citation statements)

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Section: Discussionsupporting

confidence: 93%

“…This discrimination becomes even more evident in services not involving direct payments (covered by state insurance) and perceived socio-economic differences. This aligns with studies like Soto-Becerra et al (18)., who found that the perception of mistreatment in social security healthcare services (ESSALUD) is associated with belonging to a lower wealth quintile (quintiles 1 or 2 compared to quintile 3). It also aligns with the study by Arpey et al (19) , where individuals believed that their socioeconomic status influenced the quality of healthcare they received, affecting various aspects, including treatment, access to care, and patient-provider interaction.…”

Section: Discussionsupporting

confidence: 90%

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Perception of primary care services among the Afroperuvian population

Juárez Chávez,

Urday Fernández,

Konda

et al. 2023

Preprint

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The Peruvian public healthcare system has various shortcomings that impact the experiences and perceptions of quality among the general population and, particularly, among minority populations, including the Afro-Peruvian community. In this context, understanding the population’s experiences in healthcare services and their perceptions regarding the treatment received from healthcare providers is crucial for developing improvement recommendations. Through in-depth interviews, our study explored the usage experiences and perceptions regarding the treatment received from public primary healthcare providers among 19 Afro-Peruvian individuals in Lima. Our analysis revealed that, in general, there is mistreatment of healthcare providers. This is not only recognized as a deficiency of the providers (human resources) but also as a consequence of a system that does not promote the quality of care, including issues such as inadequate infrastructure, low salaries, and limited time for patient care. Additionally, expressions of discrimination based on differences, primarily socioeconomic, were identified. Our findings provide insights for enhancing healthcare services in terms of treatment, effective communication, and infrastructure at the primary healthcare level.

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Section: Discussionsupporting

confidence: 93%

Section: Discussionsupporting

confidence: 90%

Perception of primary care services among the Afroperuvian population

Juárez Chávez,

Urday Fernández,

Konda

et al. 2023

Preprint

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“…Luego fue concebida como una medida del resultado de la interacción profesional-paciente. Asimismo, se empezó a considerar su carácter multifactorial (5), relacionándolo con variables como sexo, edad, condición laboral, entre otras (6).…”

Section: Introductionunclassified

Satisfaction of patients to dental care received in a hospital in Lima

Lara-Alvarez

Hermoza-Moquillaza

Arellano-Sacramento

2020

Rev Estomatol Herediana.

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Objetivo: Determinar la satisfacción de los pacientes que recibieron un servicio odontológico en un hospital en Lima. Material y métodos: El estudio fue observacional, transversal y descriptivo. La muestra estuvo confor- mada por 702 pacientes. Se utilizó el instrumento SERVQUAL modificado para determinar la satisfacción del paciente. Se incluyeron pacientes mayores o igual a 18 años de edad con derecho de ser atendidos que acudieron al área odontológica. Resultados: La frecuencia de pacientes insatisfechos fue de 88,6%, siendo 622 de 702 (p=0,000). La insatisfacción fue mayor en pacientes con una edad entre 35-49 años con un 34,5% y en pacientes que acudían a diagnóstico con un 30,9%; siendo en estos casos estadísticamente significativo. Conclusiones: La mayoría de pacientes que recibieron atención en el servicio odontológico estuvieron insatisfechos con la atención.

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A systematic review of population and patient perspectives and experiences as measured in Latin American and Caribbean surveys

Medina-Ranilla,

Espinoza-Pajuelo,

Mazzoni

et al. 2023

Health Policy and Planning

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High-quality health systems must provide accessible, people-centred care to both improve health and maintain population trust in health services. Furthermore, accurate measurement of population perspectives is vital to hold health systems accountable and to inform improvement efforts. To describe the current state of such measures in Latin America and the Caribbean (LAC), we conducted a systematic review of facility and population-based assessments that included patient-reported experience and satisfaction measures. Five databases were searched for publications on quantitative surveys assessing healthcare quality in Spanish- or Portuguese-speaking LAC countries, focusing on the domains of processes of care and quality impacts. We included articles published since 2011 with a national sampling frame or inclusion of multiple subnational regions. We tabulated and described these articles, identifying, classifying and summarizing the items used to assess healthcare quality into the domains mentioned earlier. Of the 5584 publications reviewed, 58 articles met our inclusion criteria. Most studies were cross-sectional (95%), assessed all levels of healthcare (57%) and were secondary analyses of existing surveys (86%). The articles yielded 33 unique surveys spanning 12 LAC countries; only eight of them are regularly administered surveys. The most common quality domains assessed were satisfaction (in 33 out of 58 articles, 57%), evidence-based/effective care (34%), waiting times (33%), clear communication (33%) and ease of use (31%). Items and reported ratings varied widely among instruments used, time points and geographical settings. Assessment of patient-reported quality measures through population- and facility-based surveys is present but heterogeneous in LAC countries. Satisfaction was measured frequently, although its use in accountability or informing quality improvement is limited. Measurement of healthcare quality in LAC needs to be more systematic, regular, comprehensive and to be led collaboratively by researchers, governments and policymakers to enable comparison of results across countries and to effectively inform policy implementation.

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Factores asociados a la calidad de la atención en población adulta afiliada a la Seguridad Social: El caso peruano

Cited by 5 publications

References 0 publications

Perception of primary care services among the Afroperuvian population

Perception of primary care services among the Afroperuvian population

Satisfaction of patients to dental care received in a hospital in Lima

A systematic review of population and patient perspectives and experiences as measured in Latin American and Caribbean surveys

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