Factor Analysis to Form Customer Satisfaction on Building Material Retail

Livano, Alvin; Harianto, Eric

doi:10.37715/rmbe.v1i1.1947

Cited by 2 publications

(1 citation statement)

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“…It implies that understanding the face of tangibles from service quality can appraise the level of customer satisfaction. In the context of the building material retailer, tangible also considered as the foremost features developing customer satisfaction [50]. Therefore, tangible variable also has significant impact to the customer satisfaction in the real estate industry [51].…”

Section: Tangiblementioning

confidence: 99%

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

Dananjoyo¹,

Cahaya²,

Udin³

2022

IJSDP

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The aim of this study is to investigate and observe the effect of (1) sustainable service quality on sustainable construction, reliability, assurance, tangible, empathy, responsiveness, customer satisfaction, customer loyalty; (2) customer satisfaction on customer loyalty; and (3) customer satisfaction in mediating the relationship between sustainable service quality and customer loyalty. The investigation of sustainable service quality employed a survey for homeowner from sixty-three housing developer which listed in Indonesia Stock Exchange. This study will use a quantitative approach, where the research data that has been collected will be processed and examined using structural equation modeling (SEM) based on AMOS version 26. There are 215 homeowners assessed for this study. The results of this study revealed that Sustainable Service Quality elements namely sustainability construction, reliability, assurance, tangible, empathy, responsiveness significantly and directly influence customer satisfaction. In addition, customer satisfaction significantly influences customer loyalty. Finally, the significant of this study is to prove that the implementation of sustainability construction and service quality affecting homeowners’ satisfaction and loyalty.

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Section: Tangiblementioning

confidence: 99%

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

Dananjoyo¹,

Cahaya²,

Udin³

2022

IJSDP

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Analysis of Factors Affecting Rice Production in Solok Regency

Aisy,

Sari

2023

IOP Conf. Ser.: Earth Environ. Sci.

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Solok district is the largest rice-producing center in West Sumatra, known as “Bareh Solok,” with most of the population working as farmers. Land area, labor, seeds, fertilizers, capital, pesticides, and irrigation influence increased production. These seven factors are interconnected and related to each other. Hence, this study aimed to determine the factors influencing rice production in Nagari Cupak, Gunung Talang District, Solok Regency. The type of research used is applied research. This study has a sample of 89 respondents; furthermore, the analysis uses the factor analysis method. The results of this study indicate that the first factor affecting rice production consists of land area, labor, seeds, and pesticides. The second factor affecting rice production consists of fertilizer, capital, and pesticide variables.

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Factor Analysis to Form Customer Satisfaction on Building Material Retail

Cited by 2 publications

References 0 publications

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

Analysis of Factors Affecting Rice Production in Solok Regency

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