Facility management teams

Abstract

PurposeTeams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people work together in groups is still problematic. In this study human factors are identified and the purpose of this paper is to establish the level of importance of each factor involving specialised teams within a manufacturing environment.Design/methodology/approachA quantitative study was undertaken at a number of manufacturing plants which were using the process: team‐based cellular manufacturing. Managers, team leaders, and operators involved with manufacturing cells were targeted to evaluate the various human related factors associated with these teams.FindingsFrom the nine human factors evaluated, three factors: “communication”, “teamwork”, and “training” were identified as being key to the day‐to‐day success of team‐based cellular manufacturing. Some notable differences were observed when comparing the data between countries.Research limitations/implicationsThis study adds to the limited research which has been conducted on the human aspects of socio‐technical processes. Further work is required to enhance understanding of key human factors.Practical implicationsFor practitioners involved with manufacturing cells, the study provides an understanding of the key areas towards which attention and resources can be channelled.Originality/valueWhile the study provides valuable insights into a socio‐technical process in manufacturing, the findings are also very useful to management practitioners who are attempting to manage and improve the effectiveness of teams and teamwork.

Analysis of Passenger Satisfaction on Green Airport Blimbingsari International Service

“…Service user satisfaction can be influenced by the provision of adequate quality infrastructure and services that can provide satisfaction to service users. Facilities in the service business are important factors that need to be considered (Antwi et al, 2020;Chonsalasin et al, 2021;Fraser et al, 2013), especially those related or closely related to what is felt by service users. Consumers must feel comfortable with the services provided by the airport, so that the company's image will be good in the eyes of consumers (Lee & Yu, 2018;Martin-Domingo et al, 2019;Moro et al, 2020).…”

Scheduling and route optimisation for labour cost reduction in facility custodial maintenance

“…At the workforce level, Ling and Wong (2016) studied and recommended strategies for designing jobs for workers employed in facility management. At the individual level, Fraser et al (2013) identified human factors important to the success of facility management teams, which include cleaning teams. Fraser (2014) categorised information on facility management models to provide a selection basis for facility managers, and later, Fraser et al (2015) conducted an exhaustive survey of facility maintenance management models which span different countries, methodologies and industrial sectors.…”