Facilities management: a “Jack of all trades”?

Tay, Linda; Ooi, Joseph T. L.

doi:10.1108/eum0000000005534

Cited by 112 publications

(105 citation statements)

References 6 publications

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“…Having emerged over the last 30 years, FM as a field of research and practice is considered to be a relative new profession with particularly rapid development since the 1990s (Jensen and Nielsen, 2012;Ventovuori et al, 2007;McLennan, 2004;Amaratunga et al, 2002;Tay and Ooi, 2001;Nutt, 1999;Spedding, 1994); thus, FM has been defined in several ways over the years (Spedding, 1994;Tay and Ooi, 2001). It is hoped that a global agreement on how to define this field will soon be reached.…”

Section: Defining Fmmentioning

confidence: 99%

“…It is hoped that a global agreement on how to define this field will soon be reached. After examining the development of FM to find what constitutes FM, what a facility manager is and how the profession of FM could be enhanced, Tay and Ooi (2001) claimed that FM still suffers from an acute identity crisis, although it is clearly linked with the workplace. Currently, it is common to consider FM as being concerned with the provision of services to core businesses.…”

Section: Defining Fmmentioning

confidence: 99%

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Measuring perception about sustainability of building materials in Kosovo

Hoxha

Haugen

Bjørberg

2017

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Structured AbstractPurpose: The purpose of this article is to explore the development of knowledge about facilities management (FM), in particular, the management of FM services in practice, education and research. The article questions whether we know more about optimal models for in-house or outsourcing FM after 25 years of applied research and development of best practices.Design/methodology/approach: The article is based on literature reviews, case studies and personal experiences from practice for over 25 years, concentrating on the public sector. The article maintains an international focus on the FM development, with particular focus on the development in Norway and the Nordic countries. The knowledge development triangle, and its integration of education, research and practice, is used as an underlying theoretical framework. Findings:The knowledge regarding management of FM services in both the public and private sector has been developed over the last two decades. The changes in both sectors is reflected in all the three aspects of the knowledge triangle. While the use of outsourcing increased significantly in popularity during the last 25 years, the Norwegian profile continues to have limited use of outsourcing. Research limitations/implications:The article is based a qualified selection of doctoral theses, research reports and scientific articles published in the period 1990-2015. The explorations include limited quantitative data. Practical implications -Social implications:The choice for FM in practice, whether fully or partly to produce services with internal resources or to make arrangements with external suppliers, is an important strategic decision regarding the choice of a procurement strategy for the company or the organisation. This decision is not necessarily about outsourcing or in-house, but rather the strategic sourcing and management of the needed services.Originality/value: Twenty-five years of research have shown that a simple solution and answer to the questions about in-house or outsourcing FM services is lacking. To find a good solution, it is necessary to understand the content of FM services with respect to quality and efficiency, and to understand the interaction between FM, the core activities and the users.

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Section: Defining Fmmentioning

confidence: 99%

Section: Defining Fmmentioning

confidence: 99%

Measuring perception about sustainability of building materials in Kosovo

Hoxha

Haugen

Bjørberg

2017

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“…A recent attempt by Tay and Ooi (2001) (In Brochener, 2003), to harmonize eight current and influential definitions of FM led to the identification of Facilities Management as the integrated management of the workplace to enhance the performance of the organization. According to the study, Facilities Managers are responsible for ensuring cost efficient management of the building and related facilities, and creating an environment that supports the activities of the building users, and their experience and knowledge would provide vital background to building related decisions.…”

Section: Literature Reviewmentioning

confidence: 99%

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective

Durodola¹,

Ayedun²,

Oni³

2012

JMS

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A survey was conducted of probabilistically determined fifty-seven hotels of various 'stars' in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their general managers, staff and customers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari's formula was adopted to determine the appropriate sample size while descriptive statistics and balanced score card were used for data analysis. It was found that use of facilities management as a strategic management instrument is at low ebb (36%), the same is true of level of commitment to business development (46%), use of information and communication technology (39%) and support services outsourcing (46%). The use of balanced score card principle shows that the four variables all less than 50% may be balanced but in a negative sense suggesting non-responsiveness to the use of strategic management practices. This discovery also affirms that receptivity to FM is at low-ebb in the hotel sector of Nigeria's economy and a pointer to ignorance of FM as instrument of strategic change. The study recommended that International Facilities Management Association (Nigeria Group), hotel organizations and Governments at all levels in Nigeria should be conscious of this development and put in place strategic actions to educate the gentries on the efficacy of FM in running hotel businesses. The hotel managements are also encouraged to be responsive to new ways of doing things especially when such a method would have a tremendous impact on the performance of the hotels.

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“…Amaratunga and Baldry (2001) traced the origins of facilities management back to the early 1990s as buildings with their infrastructure and content become more sophisticated. Tay and Ooi (2001) conclude that its definition and scope remains a contentious issue and their evaluation of various definitions suggests that the focus is on the workplace.…”

Section: Management Of Property Assetsmentioning

confidence: 99%

A structured model for performance assessment in property management

Kishk

Pollock

Atta

et al. 2005

J of Fin Man of Prop and Cons

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Tel:+44 (0)1224 263710 Fax: +44 (0)1224 263777• There has been a dearth of material on property performance to aid property management practices. Besides, there is a seeming lack of structured processes for carrying out the performance measurement of properties.• Basic characteristics of an effective performance assessment in property managements are identified and the framework for a generic model is outlined.• The framework is built around key processes of performance measurement and property management tasks. These processes are then set out into steps for better understanding and applicability of the model to actual property management practices.• Some unique features of the model include consideration of clients and tenants requirements, integration of the functions of property management in the model and the inclusion of a property and resource database to aid storage and retrieval of information.

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Facilities management: a “Jack of all trades”?

Cited by 112 publications

References 6 publications

Measuring perception about sustainability of building materials in Kosovo

Measuring perception about sustainability of building materials in Kosovo

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective

A structured model for performance assessment in property management

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