Facilitating User Involvement in Activation Programmes: When Carers and Clerks Meet Pawns and Queens

Djuve, Anne Britt; Kavli, Hanne Cecilie

doi:10.1017/s0047279414000804

Cited by 33 publications

(24 citation statements)

References 32 publications

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“…A fourth aspect is the interaction between client characteristics and types of street‐level workers and its effect on the implementation of activation policies. Djuve and Kavli () develop a framework that distinguishes between two ideal types of service users: ‘pawns’ (passive users) and ‘queens’ (autonomous users), and two types of service providers: care‐oriented ‘carers’ and rule‐oriented ‘clerks’. When carers are confronted with ‘pawns’, they tend to postpone decisions and wait until the service user expresses stronger agency.…”

Section: Resultsmentioning

confidence: 99%

“…Alden () speaks of negative discretion, which refers to unlawful discretionary practices that contravene legal foundations. These negative effects of the use of discretion can be linked to factors on the meso‐ or macro‐level, such as the tightening of budgets and the different ways that street‐level workers define and operationalise their role and their view on the deservingness of clients (Djuve & Kavli, ). The second insight, developed mainly within the public management perspective, derives from comprehensive and holistic frameworks to explain the use of discretion (Hupe & Buffat, ; Jewell & Glaser, ; Rice, ).…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work

Nothdurfter

Hermans

2018

Int J Soc Welfare

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Nothdurfter U., Hermans K. Meeting (or not) at the street level? A literature review on street-level research in public management, social policy and social work This literature review analyses the adoption and development of a street-level perspective in public management, social policy and social work. The last years have seen a prominent revival of a perspective based on Michael Lipsky's streetlevel bureaucracy approach in the debates conducted within all three disciplinary fields. Based on 71 key publications in public management, social policy and social work, the review analyses the adoption of the street-level bureaucracy approach during the period 2005-2015, pointing out the main themes of the debate within, as well as overlaps and differences between, the three disciplines. The findings show the potential of better integrating the different perspectives and taking stock of the articulated debate. Lastly, the review discerns a common viewpoint for further street-level research, emphasising its importance for the critical analysis and understanding of street-level work as a vital dimension of responsive and accountable institutions and as a decisive moment to shape positive policy outcomes on the ground. Key Practitioner Message: • The use of discretion by frontline practitioners and their role as policy actors on the ground has become an important focus of research; • This literature review shows that the debate has gone far beyond discussing discretion as an all-or-nothing issue, pointing out both positive and negative aspects of discretion and developing comprehensive frameworks to explain the use of discretion at the street-level; • However, street-level research has traditionally rather neglected the notion of professionalism. The social work literature brings in the perspective of professionalism; more research efforts are needed to better explore and explain how professionalism matters in relation to challenges and dilemmas of different policy and practice fields.Although public management, social policy and social work are closely interrelated, their debates have been characterised by different perspectives as well as different theoretical and methodological approaches. Especially in relation to social policy and social work, it has been pointed out that, despite their mutual dependence, their relations are an underexposed matter and their perspectives and debates barely ever converge However, the prominent revival of Michael Lipsky's (1980/2010) street-level bureaucracy approach during the last 15 years has done much to identify a common feature of the debates in public management, social policy and social work. Lipsky's approach addresses the dilemmas faced by the individuals at the frontline of public services. An important contribution of Lipsky's approach is that he has highlighted how the use of discretion by street-level bureaucrats, the routines they establish, the devices Int J Soc Welfare 2018: 27: 294-304

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Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work

Nothdurfter

Hermans

2018

Int J Soc Welfare

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“…Despite higher levels of involvement in language courses than immigrant men, labour market integration still appears to take longer for immigrant women. Higher economic inactivity and particularly low employment rate among women who have migrated for humanitarian reasons implies that cultural norms regarding women's social status can be an additional barrier to labour market participation (Djuve & Kavli, 2015;Kjaergård Eide et al, December 2016). Encouragingly, the employment participation gap between immigrant men and women decreases and even disappears with time spent in the host country.…”

Section: Discussionmentioning

confidence: 99%

State of the Nordic Region 2018: Immigration and integration edition

Karlsdóttir¹,

Rispling²,

Norlén³

et al. 2018

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“…Since they have already overcome the burdens of applying for the program, it can be expected that beneficiaries have an interest in remaining in the program. Third, beneficiaries, as in other activation policies around the world (Djuve & Kavli, 2015), tend to remain in the program for many years and interact in person with the same street‐level organizations during that time. Repeated interaction and face‐to‐face communication are known factors in collective action theory to influence the likelihood of cooperation (Marquette & Peiffer, 2018, p. 502; Ostrom, 2010, p. 158).…”

Section: Methodsmentioning

confidence: 99%

Taking the bite out of administrative burdens: How beneficiaries of a Mexican social program ease administrative burdens in street‐level interactions

Peeters

Campos

2021

Governance

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Despite taking the citizen experience of policy implementation as starting point for analysis, the literature on administrative burdens has mostly portrayed citizens as passive victims of burdens. Based on a literature review, three hypotheses are formulated regarding citizens' capacity to ease the impact of administrative burdens through behavioral adjustment, use of social and human capital, and strategic behavior. Evidence for these strategies is found in a case study of beneficiaries' behavior in a Mexican social program, where even the most vulnerable citizens have resources to reduce the impact of administrative burdens, even if the actual causes of those burdens remain out of reach. The findings contribute to understanding (a) variance in people's experience of administrative burdens, (b) the impact of prolonged street‐level interactions on people's ability to ease administrative burdens, (c) the importance of studying informal street‐level interactions, and (d) the relevance of studying state‐citizen interactions in developmental contexts.

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Facilitating User Involvement in Activation Programmes: When Carers and Clerks Meet Pawns and Queens

Cited by 33 publications

References 32 publications

Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work

Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work

State of the Nordic Region 2018: Immigration and integration edition

Taking the bite out of administrative burdens: How beneficiaries of a Mexican social program ease administrative burdens in street‐level interactions

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