Facilitating computer-supported meetings: A cumulative analysis in a multiple-criteria task environment

Dickson, Gary W.; Lee-Partridge, Joo Eng; Limayem, Moez; DeSanctis, Gerardine

doi:10.1007/bf02404176

Cited by 47 publications

(34 citation statements)

References 17 publications

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“…The stakeholders are usually related to the content of the session but will not participate in the session. Finally, in technology supported facilitation, a technical assistant, called a technographer or a chauffeur (Dickson et al 1996) is involved to select and prepare the most appropriate GSS tools for the process that the facilitator designs.…”

Section: Issues In the Design Of Facilitated Collaboration Processesmentioning

confidence: 99%

Issues in the Design of Facilitated Collaboration Processes

2006

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Groups often rely on the expertise of facilitators to support them in their collaboration processes. The design and preparation of a collaboration process is an important facilitation task. Although there is a significant body of knowledge about the effects of facilitation, there is a dearth of knowledge about the ways in which facilitators design collaboration processes. Increased understanding in this area will contribute to the effective design and use of collaboration support and to the development of collaboration process design support. The research reported in this paper explores the strategies and techniques facilitators use to design a collaboration process, and the aspects of this task they perceive as challenging. We present the results of a questionnaire among professional facilitators. We compare facilitators with different expertise levels to identify challenges in the design of collaboration processes. We discovered that although the activities performed and information used by novices is not very different from expert practices, their limited experience makes them less flexible. When the actual session brings surprises such as different outcomes or conflict, novices cannot easily adapt their designs to accommodate these.

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Section: Issues In the Design Of Facilitated Collaboration Processesmentioning

confidence: 99%

Issues in the Design of Facilitated Collaboration Processes

2006

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“…Also, accuracy of information reflecting decision makers' preferences is essential to ensure the quality of MCDM (Green and Taber 1980;Olson et al 1995;Rapcsák et al 2000). There is considerable research in MCDM (e.g., Bui et al 2001;Dickson et al 1996;Zhang and Lu, 2003). However, research on MCDM under multiple preference formats is limited.…”

Section: Introductionmentioning

confidence: 97%

A Fuzzy Multi-Criteria Decision Making Model for IS Student Group Project Assessment

et al. 2006

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To accommodate the criterion-referenced student group project assessment approach, this paper proposes a fuzzy group Multi-Criteria Decision Making (MCDM) model. The proposed model can be used to solve student group project assessment problem in particular and generic MCDM problems in general, where the criteria used are often different and can be scored with multiple preference formats. The proposed fuzzy group MCDM model supports seven different preference formats, including preference ordering, utility vector, linguistic term vector, selected subset, fuzzy selected subset, fuzzy preference relation, and normal preference relation. It has been firstly used in the context of Information Systems (IS) student group project assessment.

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“…Group meetings involve decision processes (e.g., 8. [1]) as well as productivity processes [2], communication and relationship development [3][4] [5], group conflict, strategy development and group training [3].…”

Section: Introductionmentioning

confidence: 99%

“…An approach suggested in the literature has recourse to intelligent agents [2] [8]. These agents could include the automatic recognition and interpretation of decision structures, and provide expert advice on the better course of action.…”

Section: Introductionmentioning

confidence: 99%