F&amp;E-Management für Lösungsanbieter

Spath, Dieter; Meiren, Thomas; Münster, Marc

doi:10.1007/bf03373007

Cited by 2 publications

(1 citation statement)

References 6 publications

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“…Recent studies show the growing efforts of small and medium-sized enterprises (SMEs) to manage the shift toward more service-and system-oriented product development (Schiller et al, 2022). The resulting product-service systems (PSS) can offer considerably higher value to customers and providers alike, especially when they interact as a system (Meier and Uhlmann, 2012;Spath et al, 2012). For example, customers can benefit from the increased availability and reliability of plants and machines while providers achieve higher sales from their service business (Meier and Uhlmann, 2012).…”

Section: Introductionmentioning

confidence: 99%

Requirements for a Smart Product-Service System Development Framework

Paliyenko

Heinz

Schiller³

et al. 2023

Proc. Des. Soc.

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Nowadays, companies operate in increasingly competitive and dynamic markets with fast-changing customer needs. Simultaneously, major advances are being made in information and communication technologies, and the digitization of products is progressing. Based on these economic and technological trends, smart product-service systems (PSS) are emerging as a new form of business model. Recent studies show that the transition to developing smart PSS is a major challenge for companies and that they require methodological support, as their internal structures are undergoing significant changes.In order to provide a sound basis for support, we have undertaken a comprehensive study to identify requirements for a smart PSS development framework. 24 interviews and 5 workshops with companies that have recently focused on the development of smart PSS provide a rich set of empirical data to explore the challenges faced by companies today. We systematically analyzed the data and evaluated the results with our respondents. To increase the robustness and generalizability of our findings, we performed a contextual literature review and analyzed additional cases. This led us to a set of 17 requirements for a smart PSS development framework.

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Section: Introductionmentioning

confidence: 99%

Requirements for a Smart Product-Service System Development Framework

Paliyenko

Heinz

Schiller³

et al. 2023

Proc. Des. Soc.

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The Focus-activity Framework for Evaluating PSS Cooperation Readiness of Manufacturing Firms

et al. 2016

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For manufacturing companies venturing the first steps on the Servitization roadmap, it may be difficult to imagine how an integrated approach of Product and Service elements could support the strategic goals efficiently. If Service tasks, roles, units and organizational structure are still developing and emerging from the Product business activities, the design of Product-Service cooperation as well is promising, as the way is unclear. For these companies, it seems to be important to understand their current status of Product-Service cooperation at first, before starting to design integration activities. Therefore, this paper presents a framework which is designed to help companies identify their current status - and strategic objectives later on - at two dimensions: a) the Structural Focus of Product and Service business within the company, and b) the Cooperation Activities which are undertaken by Product and Service representatives. By the means of a case study in the Italian luxury textile sector, a first validation of the model is conducted, assessing the static and dynamic characteristics of Product and Service business with involvement of an Italian textile company

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F&E-Management für Lösungsanbieter

Cited by 2 publications

References 6 publications

Requirements for a Smart Product-Service System Development Framework

Requirements for a Smart Product-Service System Development Framework

The Focus-activity Framework for Evaluating PSS Cooperation Readiness of Manufacturing Firms

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