“…Since, the relationship between TQM and CEP is not clear yet such some of research found the positive relationship between TQM and CEP (Abeykoon & de Alwis, 2016;Lages et al, 2009;Radzi, Junoh, Hussain, Abd, & Aziz, 2015) and some of research found insignificant relationship between TQM and CEP (Fatima & Di Mascio, 2018;Suárez, Calvo-Mora, Roldán, & Periáñez-Cristóbal, 2017). On the other hand some of researcher found positive significant relationship between EMO and CEP (Alotaibi & Zhang, 2016;Singh & Mahmood, 2013;Singh et al, 2017) and some of empirical studies found insignificant relationship between EMO and CEP (Cadogan, Boso, Story, & Adeola, 2016;Celec, Globocnik, & Kruse, 2014;Mac & Evangelista, 2016). Therefore, contradict results are suggested further in-depth investigation of relationship between TQM, EMO and CEP under third variable such as moderating variable.…”