Exploring User Experience on Mobile Library Service by Cognitive Mapping

Abstract

The ubiquitous application of mobile web technology is having a significant impact on education and is changing the way of learning and teaching. With this evolving technological change, new ways of exploring information behaviour and user experience with mobile devices are needed.This research aims to explore user experience (UX) by using an innovative ethnographic approach, cognitive mapping, trying to investigate this issue from an interpretivist viewpoint. A triangulation of log analysis, cognitive mapping and semi-structured interview is adopted to gain a comprehensive view of how users interact with mobile technology with a specific look into their experience on using the mobile library service.

Do digital students show an inclination toward continuous use of academic library applications? A case study

“…Besides the investment of huge resources in education sectors within developing countries, users are still not using MLA in their study era. Hence, it is a need of an hour to keep intended users on MLA for a longer period, which is being developed with a massive investment of emerging country (Fu & Inskip, 2019) (Yoon, 2016). As investment was done to facilitate users, so it is expected to be used continuously by the users for their aims and objectives.…”

Evaluating Users’ Emotional Experience in Mobile Libraries: An Emotional Model Based on the Pleasure-Arousal-Dominance Emotion Model and the Five Factor Model

“…In specific, UX arose from an interaction between an individual and a system. The interaction aims at accomplishing a particular task, takes place in a certain context and lasts for a limited period, and is an iterative process ( Fu and Inskip, 2019 ; Yang et al, 2019 ). In the APEC (Esthetic, Practical, Emotional, and Cognitive) model proposed by Vyas and Van Der Veer (2005) , interaction is regarded as a key factor to explain the users’ actual experience after using the application.…”

Cognitive mapping and its implication for understanding cultural behaviors and experiences in libraries

“…Six participants who were studying at University College London (UCL) engaged in the pilot study, and they were from UK, France and China (see Appendix A for demographic information of participants). The participants were recruited with a purposive sampling strategy to test the feasibility of the research methods (cognitive mapping with semi-structured interview) on different cultural language groups and in particular on the effectiveness of eliciting the expressions and reflections of Chinese students (Fu et al, 2019). Additionally, the pilot study informed the formal session design.…”