Exploring the Soft System Methodology in Development of Knowledge Management Conceptual Model a Sytematic Literature Review

Abstract


 
 
 Soft System Methodology (SSM) is common guidance to conceptualise Knowledge Management (KM) model since its benefit to handle complex situations. This study highlights SSM implementation on KM conceptual model using Systematic Literature Review (SLR) to produce insights about current implementation and promising chances in the future. This study also concerns on KM conceptual models as created without certain features in many case studies. Many various interpretation can arise to understand how system should work. This situation affected more spending time to validate KM conceptual model with stakeholders. Using SLR, this study criticises the importance of features as provided in eligible articles. Out of 144 articles from 2009 until 2019 as delivered from Scopus query, this study selected 12 articles about SSM on KM. It classified them into several criteria: published year, sector, and related KM life cycle. By mapping them to solve research questions, this study promoted actors, activities, and sequential order of activities as recommended features. By implementing them, KM conceptual model creation can be faster and accepted by stakeholders.
 
 

Applying knowledge management to planning joint-use facilities: the ImaginOn library and theater

“…Similarly, an integrated framework that applies three key KM elements (tacit and explicit knowledge; the creation, sharing and implementation of processes; and enablers from technology, leadership, culture and strategy) offered a guideline for analyzing successful KM practices (Dei, 2019). Furthermore, researchers reviewing KM literature have applied the soft system methodology to evaluate use of KM conceptual models by stakeholders and recommend promoting the use of actors, activities and sequential order as recommended features (Sensuse et al, 2019); usage learning improving and knowledge sharing seemed to dominate implementation.…”