Exploring the relationship between total quality management and information systems development

Fok, Lillian Y.; Fok, Wing M.; Hartman, Sandra J.

doi:10.1016/s0378-7206(00)00075-6

Cited by 83 publications

(86 citation statements)

References 19 publications

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“…že existuje i opačný vztah, tedy, že řízení kvality a naplnění vyšších nároků na kvalitu konečných výstupů vyžaduje implementaci ICT, zkoumali např. v roce Fok et al [2001. Došli ke zjištění, že pokud je ve firmě plně přijato řízení kvality, musí se tato následně soustředit na rozvoj čtyř oblastí ICT: nastavení systému cílů; navržení filozofie a konceptů řízení; artikulace požadavků na ICT profesionály v oblasti nastavení předpokladů o uživatelích systému; zapojení uživatelů do vývoje systému ICT.…”

Section: Vliv Informačních Technologií Na Kvalitu Produkceunclassified

The Role of ICT in Czech Industrial Companies in the 21st Century

Štamfestová¹,

Kubíček²

2016

AOP

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The Role of ICT in Czech Industrial Companies in the 21st Century In the conditions of the new economy, business investment in information and communications technology (ICT) has proven to be critical for company development. The main reason is that performance in other business areas is becoming gradually dependent on ICT. The theoretical part of the paper, based on a literature review, discusses the state of the art in the field related to the impact of ICT on selected non-financial performance areas. The aim of the empirical part is to analyse the relationship between the degree of ICT implementation and production quality, customer, and human capital. We employ a questionnaire among industrial companies in the Czech Republic in order to test these relationships. The analysis finds statistically significant relationships between the examined constructs. Our findings suggest that the quality of ICT has a significant impact on production quality, customer and human capital.

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Section: Vliv Informačních Technologií Na Kvalitu Produkceunclassified

The Role of ICT in Czech Industrial Companies in the 21st Century

Štamfestová¹,

Kubíček²

2016

AOP

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“…Several authors considered the ways of integrating information system (IS) development and business process reengineering/total quality management projects (Attaran, 2004;Fok et al, 2001). Specific aspects of IS modeling within the context of ERP projects are given by Somers and Nelson (2004) and Soffer et al (2003).…”

Section: Datamentioning

confidence: 99%

Enhancing systems integration by incorporating business continuity drivers

Bajgorić

Moon²

2009

Industr Mngmnt & Data Systems

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Purpose -The purpose of this paper is to present a framework for developing an integrated operating environment (IOE) within an enterprise information system by incorporating business continuity drivers. These drivers enable a business to continue with its operations even if some sort of failure or disaster occurs. Design/methodology/approach -Development and implementation of the framework are based on holistic and top-down approach. An IOE on server's side of contemporary business computing is investigated in depth. Findings -Key disconnection points are identified, where systems integration technologies can be used to integrate platforms, protocols, data and application formats, etc. Downtime points are also identified and explained. A thorough list of main business continuity drivers (continuous computing (CC) technologies) for enhancing business continuity is identified and presented. The framework can be utilized in developing an integrated server operating environment for enhancing business continuity. Originality/value -This paper presents a comprehensive framework including exhaustive handling of enabling drivers as well as disconnection points toward CC and business continuity.

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“…TQM philosophy has five fundamental rules: top management commitment, customer focus, continuous improvement, structured problem-solving processes, and employee empowerment [1]. It is possible to determine the measurement of the implementation of the total quality management by three dimensions: TQM program use, perceived influence and TQM understanding [14]. "TQM is an information intensive management.…”

Section: Introductionmentioning

confidence: 99%

“…Some of the fundamental objectives of TQM in most organization is to develop the quality of the products and operations to satisfy both consumer and organization members needs as well as increasing competitiveness and effectiveness. While Information Systems objectives are: growing production, developing quality, improving services, declining costs, and increasing the organization's competitiveness [14]. In this work, we will view total quality management (TQM), total quality management information systems (TQMIS), how TQM and IS are related and integrated, and CRUT-Model.…”

Section: Introductionmentioning

confidence: 99%

TQMIS: The Relationship between Total Quality Management and Information Systems

Alqahtani¹,

Alghrair²,

AbdAziz³

2017

International Advanced Research Journal in Science, Engineering

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Abstract:In recent years, the total quality management information systems (TQMIS) aims to extract high quality information, collect, store and manipulate information. The total quality management information systems contains several databases. Therefore, TQMIS leads to increasing customer satisfaction, increasing employee productivity and improving the quality of products or services provided. TQMIS enhances the organization and considers a competitive advantage. In this work, we conducted an overview of the total quality management information systems.

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Exploring the relationship between total quality management and information systems development

Cited by 83 publications

References 19 publications

The Role of ICT in Czech Industrial Companies in the 21st Century

The Role of ICT in Czech Industrial Companies in the 21st Century

Enhancing systems integration by incorporating business continuity drivers

TQMIS: The Relationship between Total Quality Management and Information Systems

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