Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives

Hsiao, Chun-Hua; Chang, Jung Jung; Tang, Kai–Yu

doi:10.1016/j.tele.2015.08.014

Cited by 517 publications

(457 citation statements)

References 65 publications

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“…Compared to the total number of involved users and developers, our sample in this study includes a limited number of users (645) and developers (36). Yet, this is still a larger sample than previous studies on user behavior [15][16][17], and, given the large effort going into the planning and analysis of a survey, in general the study of developers in this context is rare [18]. Also, we used convenience sampling [26] to obtain responses for both surveys.…”

Section: Construct Validitymentioning

confidence: 99%

Release Practices for Mobile Apps -- What do Users and Developers Think?

Nayebi

Adams

Ruhe

2016

2016 IEEE 23rd International Conference on Software Analysis, Evolution, and Reengineering (SANER)

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Large software organizations such as Facebook or Netflix, who otherwise make daily or even hourly releases of their web applications using continuous delivery, have had to invest heavily into a customized release strategy for their mobile apps, because the vetting process of app stores introduces lag and uncertainty into the release process. Amidst these large, resourceful organizations, it is unknown how the average mobile app developer organizes her app's releases, even though an incorrect strategy might bring a premature app update to the market that drives away customers towards the heavy market competition. To understand the common release strategies used for mobile apps, the rationale behind them and their perceived impact on users, we performed two surveys with users and developers. We found that half of the developers have a clear strategy for their mobile app releases, since especially the more experienced developers believe that it affects user feedback. We also found that users are aware of new app updates, yet only half of the surveyed users enables automatic updating of apps. While the release date and frequency is not a decisive factor to install an app, users prefer to install apps that were updated more recently and less frequently. Our study suggests that an app's release strategy is a factor that affects the ongoing success of mobile apps.

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Section: Construct Validitymentioning

confidence: 99%

Release Practices for Mobile Apps -- What do Users and Developers Think?

Nayebi

Adams

Ruhe

2016

2016 IEEE 23rd International Conference on Software Analysis, Evolution, and Reengineering (SANER)

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“…By combining adapted scales from TAM model [7] and an expectancy -confirmation theory [23], Ohk et al [22] confirmed that perceived usefulness, interactivity, and perceived ease of use have positive impact on consumer satisfaction while in turn consumer satisfaction positively affects consumers' intentions to continuously use mobile applications. Results of the research conducted by Hsiao et al [14] revealed that users' satisfaction, tight connection with others, and hedonic motivation significantly contribute to continuance intention of social applications as well as that users' satisfaction and habit have full mediation effects between perceived usefulness and intention to continue use social applications. Based on the analysis of data collected from 330 KakaoTalk and 311 Facebook users, Ha et al [11] discovered that users' attitude towards mobile social networking sites is influenced by hedonic, integrative, and mobile convenience gratifications while cognitive, hedonic, integrative, and social interactive gratifications are affected by mobile convenience.…”

Section: Related Workmentioning

confidence: 99%

Mobile Quality of Social Web Applications Designed for Collaborative Writing

Orehovački

Babić

2016

Lecture Notes in Computer Science

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Abstract. Social web applications are nowadays commonly employed in all fields of human endeavor. It is therefore of a high importance that they meet requirements of as many quality dimensions as possible. This paper reports findings of an empirical study which was carried out with an aim to examine quality of social web applications when they are used in a mobile environment. Participants in the study were students from two Croatian higher education institutions who carried out predefined scenario of interaction with two social web applications for collaborative writing on their smartphones and afterwards evaluated their perceived quality by completing the post-use questionnaire. The analysis of collected data uncovered the relevance of pragmatic and hedonic facets of mobile quality in the context of evaluating social web applications for collaborative writing.

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“…Many scholars [14][15][26] [27] pointed out that user satisfaction has a strong influence on users' behavior. According to the combined opinions of scholars, this study maintains that in the context of the VR English learning system, user satisfaction with the VR English learning system will affect their intention to adopt.…”

Section: User Satisfaction and Intention To Adopt Vrellsmentioning

confidence: 99%

Why People Adopt Vr English Language Learning Systems: An Extended Perspective Of Task-Technology Fit

Lin¹,

Wang²,

Huang³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Virtual Reality (VR) techniques involving immersion, interaction, and imagination, not only can improve conventional teaching methods, but also can enhance the transmission of education training contents through the interaction and simulation characteristics of VR. Incorporating information technology (IT) with English teaching has become an important issue in the academic field. Emerging after computer-assisted teaching, interactive network learning, distance education, and mobile learning in the early days, virtual reality techniques have been regarded as a new trend of merging technology with education.To explore the factors affecting users' adoption intention of VR English language learning systems (VRELLS), this study has sought to build a theoretical framework based on the task-technology fit theory (extrinsic motivation) combining users' needs (internal and external needs) and satisfaction to put forward an integrated research model (perceived needstechnology fit model), which explicates people's adoption behaviors of VRELLS. An online questionnaire was employed to collect empirical data. A total of 291 samples were analyzed using a structural equation modeling (SEM) approach. The results of the study showed that both perceived needstechnology fit and satisfaction play a significant role in the user' adoption intention of VRELLS services. In addition, the utilitarian and hedonic needs have a positive impact on the user's perceived needstechnology fit. Also, it was found that relative advantage, service compatibility and complexity are important factors in influencing individuals' perceived needs-technology fit. The implications of these findings are discussed along with suggestions for future research.

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Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives

Cited by 517 publications

References 65 publications

Release Practices for Mobile Apps -- What do Users and Developers Think?

Release Practices for Mobile Apps -- What do Users and Developers Think?

Mobile Quality of Social Web Applications Designed for Collaborative Writing

Why People Adopt Vr English Language Learning Systems: An Extended Perspective Of Task-Technology Fit

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