Exploring the Impacts of Using Mobile Collaborative Augmented Reality on the Field Service Business Model of Capital Goods Manufacturing Companies

Ohlig, Stefan; Stegelmeyer, Dirk; Mishra, Rakesh; Müller, Maike

doi:10.1007/978-3-030-57745-2_40

Cited by 4 publications

(8 citation statements)

References 14 publications

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“…The research purpose and results of Niemöller et al [49] and Ohlig et al [50] are very similar. Both works investigate the impact of using AR for remote services on the BM.…”

Section: Research Purpose and Resultssupporting

confidence: 57%

“…In this step, 42 publications were excluded as they were either exclusively or mainly related to AR applications in non-industrial sectors such as tourism, education, sports, gaming, healthcare, retail. As a result, a total of only six publications were identified that met all three inclusion criteria [11,12,[48][49][50][51].…”

Section: Methodsmentioning

confidence: 99%

“…Based on a swim-lane process diagram, the authors of [48] also apply a walk-through method in a focus group session to evaluate the newly proposed BM. In the work of Ohlig et al [50], primary data is also collected through focus group discussions with industry experts to gain insights into the impact of the use of AR on the BM.…”

Section: Methodology Usedmentioning

confidence: 99%

“…In the work of Niemöller et al [49] and Ohlig et al [50], two different AR applications are investigated. Both can be broadly described as AR-based remote field service applications.…”

Section: Iar Application(s) Studiedmentioning

confidence: 99%

“…In [49], AR smart glasses are used to assist a person at a remote location either by a so-called remote expert or without the involvement of a remote expert, e.g., by providing step-by-step instructions. In [50], AR is also used for remote field service applications in two different ways, which differ in whether the person to be supported at a remote site is either part of the customer's staff (e.g., remote support of the machine operator) or part of the own company (e.g., remote support of the own service technicians). In both cases, the involvement of a remote expert is required.…”

Section: Iar Application(s) Studiedmentioning

confidence: 99%

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Business Model Research on Industrial Augmented Reality: A Systematic Literature Review on the Current State and Future Research Areas

Ohlig,

Breitkreuz,

Mishra

et al. 2023

Advances in Transdisciplinary Engineering

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This systematic literature review aims to present the current state of business model research on industrial augmented reality (IAR) and suggest future research areas. Our analysis of 60 previous literature reviews on IAR shows that the business model perspective is missing from these reviews. To address this gap, we conducted a systematic literature review using eight scientific databases in late 2022. Although we aimed for a comprehensive literature search, a total of only 48 augmented reality (AR)-related business model publications were found, of which only six focused on IAR. To present the current state of research, these six publications were analyzed in terms of research purpose and results, the IAR application(s) studied, and the research methodology used. Based on this analysis, we propose future research areas, considering the suggestions for future research and the problems and challenges mentioned in the analyzed publications.

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“…The research purpose and results of Niemöller et al [49] and Ohlig et al [50] are very similar. Both works investigate the impact of using AR for remote services on the BM.…”

Section: Research Purpose and Resultssupporting

confidence: 57%

Section: Methodsmentioning

confidence: 99%

Section: Methodology Usedmentioning

confidence: 99%

“…In the work of Niemöller et al [49] and Ohlig et al [50], two different AR applications are investigated. Both can be broadly described as AR-based remote field service applications.…”

Section: Iar Application(s) Studiedmentioning

confidence: 99%

Section: Iar Application(s) Studiedmentioning

confidence: 99%

See 3 more Smart Citations

Business Model Research on Industrial Augmented Reality: A Systematic Literature Review on the Current State and Future Research Areas

Ohlig,

Breitkreuz,

Mishra

et al. 2023

Advances in Transdisciplinary Engineering

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Augmented Reality Remote Maintenance in Industry: A Systematic Literature Review

Breitkreuz

Müller

Stegelmeyer

et al. 2022

Lecture Notes in Computer Science

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material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

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Development of an augmented reality remote maintenance adoption model through qualitative analysis of success factors

2023

Self Cite

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In recent decades, engineering manufacturers have increasingly adopted servitization strategies, making efficient maintenance service delivery a key corporate activity for revenue growth and profitability. Recently, augmented reality remote maintenance (ARRM) has become available and promises service delivery efficiency gains, which is why engineering manufacturers are starting to adopt it. Therefore, the purpose of this paper is to analyze the promoting and inhibiting factors of ARRM adoption in support of industrial service delivery. To this end, a qualitative explorative approach based on the technology–organization–environment (TOE) framework has been deployed. Data were collected from a systematic literature review and an empirical interview study with 16 companies. In total, 38 interviewees from different hierarchical levels participated in the interview study. Based on a thematic analysis, this paper provides a novel ARRM adoption model and contributes six technological, seven organizational, and four environmental adoption success factors. The promoting factors are ARRM key features, qualitative operational advantages, quantitative operational advantages, value proposition, value creation network, finance, image, adoption management, resource allocation, strategic realignment, skills gap, and governmental regulation; further, augmented reality user experience, data connection, information provision, intellectual property protection, and remote service acceptance were identified as inhibiting factors. This paper qualifies as the first attempt to consolidate engineering-focused ARRM literature with respect to remote service delivery, adding the industrial adoption perspective and elaborating on the impact of the inter-organizational nature of ARRM technology on industrial adoption. Thus, this research contributes to the transition from pure engineering research to industrial ARRM adoption research.

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Exploring the Impacts of Using Mobile Collaborative Augmented Reality on the Field Service Business Model of Capital Goods Manufacturing Companies

Cited by 4 publications

References 14 publications

Business Model Research on Industrial Augmented Reality: A Systematic Literature Review on the Current State and Future Research Areas

Business Model Research on Industrial Augmented Reality: A Systematic Literature Review on the Current State and Future Research Areas

Augmented Reality Remote Maintenance in Industry: A Systematic Literature Review

Development of an augmented reality remote maintenance adoption model through qualitative analysis of success factors

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