Exploring the consequences of COVID-19 on tourist behaviors: perceived travel risk, animosity and intentions to travel

Abraham, Villy; Bremser, Kerstin; Carreño, Mercedes; Crowley-Cyr, Lynda; Moreno, María José González

doi:10.1108/tr-07-2020-0344

Cited by 78 publications

(94 citation statements)

References 74 publications

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“…In studies related to COVID-19, some research has demonstrated the influence of risk perceptions of COVID-19 on tourism (Zhu and Deng, 2020; Qiu et al , 2020). Some also found that there are significant differences between various generational cohorts concerning perceived travel risk during COVID-19 (Abraham et al , 2020). In this article, we used social cognitive theory to make risk perception one part of personal processes and obtained similar results indicating that risk perceptions of COVID-19 reduce people’s willingness to travel in personal processes.…”

Section: Resultsmentioning

confidence: 99%

How does COVID-19 affect tourism in terms of people’s willingness to travel? Empirical evidence from China

Hao

Bai

Sun

2021

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Purpose Coronavirus disease 2019 (COVID-19) has resulted in traveling restrictions and decreased the demand among travelers since the end of 2019. Policies and people’s behaviors are gradually changing with the increase in the number of new diagnoses of COVID-19. Tourism increases tourists’ risk of contracting COVID-19 and will undoubtedly be affected by this disease. Based on this assumption and social cognitive theory, this paper aims to explore the impact of COVID-19 on tourism in terms of people’s willingness to travel. Design/methodology/approach Based on social cognitive theory, this study has designed the model and variables. The data of the paper came from a survey conducted in 29 provinces of China and a total of 618 responses were used for data analysis after deleting invalid questionnaires. Drawing on the structural equation modeling method, this paper processes the data collected from questionnaires to test the hypotheses and come to the results. Findings The results indicate that the negative impact of COVID-19 will affect the severity perceptions, personal negative effects and positive effects of tourism during the outbreak, which will ultimately influence people’s willingness to travel. During the outbreak of COVID-19, impacted by environmental factors and personal factors, Chinese people’s willingness to travel has been significantly reduced. Research limitations/implications This study mainly focuses on people’s willingness to travel and the demand side of tourism to analyze the effects of COVID-19 on tourism, which neglects the supply side of tourism for analysis. Subsequent research should take account of the supply side of tourism and expanding the sample size worldwide to determine the impact of COVID-19 on the tourism industry from a broader perspective. Originality/value This study quantitatively analyzes how COVID-19 influenced the tourism industry and precisely determines the possible mechanism of the effect of COVID-19 on tourism by using social cognitive theory to build a model. The insights from the work help to understand how COVID-19 affects people’s willingness to travel during the pandemic and how to address this issue.

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Section: Resultsmentioning

confidence: 99%

How does COVID-19 affect tourism in terms of people’s willingness to travel? Empirical evidence from China

Hao

Bai

Sun

2021

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“…In addition, the sensational media coverage of crisis events heightens tourists’ fear (Pforr and Hosie, 2008). Specifically, infectious diseases such as COVID-19 have been verified to affect travel behaviour and destination choice (Abraham et al , 2020), and complaints will proliferate if tourists’ demands are not met. The external shocks caused by the crisis have led to the most severe breakdown in the tourism service system.…”

Section: Introductionmentioning

confidence: 99%

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

Liu

Chen

et al. 2021

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Purpose The outbreak of the COVID-19 pandemic plunged global tourism into a huge crisis in 2020. China was confronted with a wave of cancellations by tourism consumers due to COVID-19 and tourist complaints rose dramatically during this period. Although tourism enterprises have quickly introduced measures in response, the effectiveness of targeted policies is expected to be evaluated. Concerned about this phenomenon, this study aims to provide insights into the dim prospects of the tourism industry and to bridge the gap between tourists and enterprises. Design/methodology/approach The current study adopts a two-step method that combines automatic and manual content analysis to contrastively analyse 647 complaints from the Sina platform and the measures of five online travel agencies (OTAs) taken to deal with COVID-19. Findings The results reveal that the COVID-19-related information and policies issued by official departments had a promoting effect on tourist complaints. OTAs were the main target of complainers, and three themes of complaints were identified, namely, cancellation barriers, refund barriers and customer relationship management. Although tourism enterprises’ policies covered most dimensions of the three themes, more detailed and mutually beneficial policies need to be formulated in the face of a new round of cancellations. Originality/value This research attempts to investigate tourism customer complaint behaviours in the case of COVID-19 and to provide tourism enterprises receiving different complaints with practical insights into crisis management. It contributes to simultaneously minimizing business losses and maintaining customer relationships in the service industry, improving the industry’s performance under potential crises in the future.

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“…As we write, COVID-19 is still very much with us so the analysis provided here draws on a range of scientist journals (Baum and Hai, 2020) and secondary sources, which can be formally verified at this time. The literature relation to the COVID-19 pandemic is being extended and this is focused on aviation and tourism sectors (Abraham et al , 2020; Albers and Rundshagen, 2020; Bock et al , 2020; Budd et al , 2021; Chinazzi et al , 2020; Henríquez et al , 2020; Maneenop and Kotcharin, 2020; Melly and Hanrahan, 2020; Mustapha et al , 2020; Nakamura and Managi, 2020; Serrano and Kazda, 2020; Sharun et al , 2020; Suzumura et al , 2020; Uğur et al , 2020; Wen et al , 2020; Wenzel et al , 2020; Winston, 2020; Ye et al , 2020, etc.). The literature shows the link between airports and airlines to attract passengers to the tourist destination.…”

Section: Methodsmentioning

confidence: 99%

“…An extraordinary crisis such as the COVID-19 pandemic means that there is little time for response organization and planning (Wenzel et al , 2020). Following Abraham et al (2020), the COVID-19 disease has taken an unprecedented toll on travel and tourism, lives and livelihoods. Pandemic can be expected to have far-reaching impacts on tourists’ consumption behavior (Wen et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

The effects of COVID-19 on Andalusian tourism and aviation sector

Florido-Benítez

2021

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Purpose This study aims to analyze the effects of COVID-19 on airlines, airports and the destination Andalusia. On that basis, the study has assessed the bankruptcy of some airlines, closure and reduction of the frequency of air routes, COVID-19 measures at airports by governments, etc., to adapt to new circumstances, be efficient and plan their resources according to the tourist demand. Design/methodology/approach A review of the relevant literature on the impact of COVID-19 on the aviation industry, airports and tourism sector are undertaken to understand the link between them. The paper begins by explaining the effects of the pandemic on the aviation industry and discusses its impact in the Andalusian region. Furthermore, this study uses secondary data from IATA, AENA, EUROCONTROL, INE, OAG, UNTWO, etc., to support research results. Findings The results of the effects of the pandemic in Andalusia are being devastating and this destination is heavily dependent on tourism. The drastic drop in flight frequencies at airports during the pandemic has caused an average decrease of −65% in passenger arrivals at airports until October 2020 that is 23 million passengers, too many passengers for the Andalusian economy, which depends mainly on the tourism sector. Originality/value The study contributes toward assessing the COVID-19 effects on the aviation industry and tourist destinations. Both sectors will re-emerge in the medium term and at different speeds in different regions. The contribution of this study is essential for managers and operators of airlines, airports and tourist destinations to make better future decisions.

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Exploring the consequences of COVID-19 on tourist behaviors: perceived travel risk, animosity and intentions to travel

Cited by 78 publications

References 74 publications

How does COVID-19 affect tourism in terms of people’s willingness to travel? Empirical evidence from China

How does COVID-19 affect tourism in terms of people’s willingness to travel? Empirical evidence from China

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

The effects of COVID-19 on Andalusian tourism and aviation sector

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