“…The literature has indicated that upstream quality management practices consist of a long-term relationship with suppliers, supplier involvement in product development and quality improvement, a quality focus in selecting suppliers, and supplier certification (Yu et al, 2019;Zeng et al, 2013). These collaborations and joint knowledge, most of the time are in the form of tacit knowledge (Sikombe et al, 2019), which can ensure the quality of materials to enhance environment-friendly products, and can substantially improve the satisfaction of customers (Hsu et al, 2013;Jing Dai & Montabon, 2015;Tate et al, 2012). The supplier experience is the best form of acquiring tacit knowledge where it can bring fresh insights into the quality improvement and improvement of performance through experiences (Muthulingam & Agrawal, 2016).…”