Exploring Student Emotional Engagement in Extreme E-service Learning

Abstract

This article reports on a qualitative study that explored online student emotional engagement experiences during Extreme e-Service Learning program in a higher education institution. There are very few studies providing in-depth perspectives on the engagement experiences of online students, moreover in Extreme e-Service Learning program. This research adopted a case study approach, following 27 online students over one semester. The setting for this study involved undergraduate students who enroll for co-curriculum course that implement Extreme e-Service Learning in one of the public universities in Malaysia. The aim of this study was to explore student's emotional engagement throughout the Extreme e-Service Learning and investigate what makes them engaged emotionally. Data was collected from participant’s reflective journal and analyzed according to engagement rubric meanwhile open-ended question was analyzed using thematic analysis. Researcher found out that participants generally have positive emotions throughout the learning process, and it gradually increased until the end of the course. Main reason for this positive emotional engagement was due to the role of instructors and peers, course design, and personal value practiced by participants. One limitation of this study is that it is relatively small but still its finding provides insight to the instructor of Service Learning that wants to shift to the online platform at the same time achieve successful and engaging learning experiences.

Exploring Students’ Engagement of Using Mediating Tools in E-Learning

“…Students take part with trepidation since their responses to questions are built by deciding the subject's score that they take. It is in line with [42] that students have generally positive emotional engagement in online learning environments.…”

Teaching Transformative Service Learning

“…Second, we currently observe an educational paradigm shift toward distance and technologysupported learning (environments) (Marcus et al, 2019). Only a few studies have to date addressed the potential of digitalization and innovations in information and communication technology (ICT) for service learning, and only recently have authors completed studies on e-service learning approaches (Figuccio, 2020;Harris, 2017;Marcus et al, 2021). With the COVID-19 crisis requiring innovative solutions, including e-service learning (Adkins-Jablonsky et al, 2021;Schmidt, 2021), we expect digital and hybrid formats to gain increasing attention in future research.…”

Enhancing service excellence: analyzing natural language question answering with advanced cosine similarity

“…Most of the students will ask their friends if they have difficulties providing services at the university, even though the friends who are asked also to do not know the answers to what is being asked. So, we need a system that connects students with academic officers on campus so that answers to problems encountered by students get the right solution through NLQAS [25], [26]. The automatic question answering system framework uses cosine similarity and a statistical approach.…”