2017
DOI: 10.3233/wor-172557
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Exploring service delivery in occupational therapy: The use of convergent interviewing

Abstract: Establishing patients' views of a clinical service have multiple values. However it is meaningless unless clinicians use the knowledge to improve service delivery to the patients who provided the views. Convergent interviewing was a valuable technique for occupational therapy clinicians to incorporate patients' views of their services into service development.

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