Exploring public transport service quality: the case of mini-bus taxi service in South Africa

Govender, Krishna

doi:10.1007/s40821-015-0036-y

Cited by 28 publications

(18 citation statements)

References 6 publications

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“…Earlier, Berry et al (1990) mentioned that "customers are the sole judges of service quality". Subsequently, several researchers have also confirmed that service quality should be measured from customers' perspective (Perez et al, 2007;Bakti and Sumaedi, 2005;Govender, 2016;Ratanavaraha et al, 2016).…”

Section: Service Qualitymentioning

confidence: 98%

Service quality dimensions of ride-sourcing services in Indian context

Shah

2020

BIJ

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PurposeThis paper aims to identify the dimensions of service quality in the case of ride-sourcing services in Indian context.Design/methodology/approachThe service quality dimensions of ride-sourcing services are identified using an exploratory factor analysis (EFA). Further, the reliability and validity of the factors are established through confirmatory factor analysis (CFA) using AMOS.FindingsThe service quality dimensions of ride-sourcing services are identified: comfort, internal environment, safety and personnel, mobile convenience and reliability, mobile system efficiency and availability, mobile customer service and billing and mobile security and privacy.Research limitations/implicationsThe various dimensions are identified to measure service quality of ride-sourcing services in India. So, these dimensions can be tested for ride-sourcing services of countries having similar culture as India.Practical implicationsThe proposed dimensions can be used as a diagnostic tool to identify and compare important criteria for service quality of ride-sourcing services.Originality/valueMost relevant studies about dimensions of service quality for ride-sourcing services do not have stable factor structure. The dimensions identified include the traditional taxi service quality and mobile app service quality, which are not covered in current literature.

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Section: Service Qualitymentioning

confidence: 98%

Service quality dimensions of ride-sourcing services in Indian context

Shah

2020

BIJ

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“…Research studies have confirmed that passenger movement towards the terminals and stop stations is uniform [6]. It means that human travel patterns using public transport routes are consistent, and the flow of users is generally the same.…”

Section: Introductionmentioning

confidence: 81%

Waiting Time of Public Transport Passengers in Jordan: Magnitude and Cost

Shtayat¹,

Abu-Alfoul²,

Moridpour³

et al. 2019

TOTJ

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Aim: This paper is a research study investigating the magnitude and cost of waiting time as experienced by public transport users in Jordan. This study also used spatial analysis to measure services provided for public transport routes according to the average waiting time. Methods: The data for waiting time of public transport users were collected using field observation and a professional spatial analysis applied to identify several locations experiencing short time delays. Results: This study found a relationship between the total costs of waiting time, including wasted time and money, and revealed that the money spent by the passengers was more than their average monthly income. Conclusion: The findings can be used as valuable information for researchers, government policy-makers, and transport agencies to firstly, develop more punctual public transport modes; and secondly, manage public transport trips to minimize time delays.

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“…These shared mobility services provide a large fraction of transportation and constitute one of the special conditions in South Africa and many other African countries. 18 For instance in South Africa, instead of formal public transit, transportation is dominated by private, semi-regulated minibus taxis with typically 15 seats. 18 Due to their mass usage, usually high occupancy and the close contact between passengers in the vehicles, these mobility services may contribute substantially to the spread of COVID-19.…”

Section: Influence Of Lockdown On Past Case Numbersmentioning

confidence: 99%

COVID-19 in Africa: outbreak despite interventions?

Schröder¹,

Bossert

Kersting

et al. 2020

Preprint

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In Africa, while most countries report some COVID-19 cases, the fraction of reported patients is low, with about 20,000 cases compared to the more than 2.3 million cases reported globally as of April 18, 2020. Few African countries have reported case numbers above one thousand, with South Africa reporting 3,034 cases being hit hardest in Sub-Saharan Africa. Several African countries, especially South Africa, have already taken strong non-pharmaceutical interventions that include physical distancing, restricted economic, educational and leisure activities and reduced human mobility options. The required strengths and overall effectiveness of such interventions, however, are debated because of simultaneous but opposing interests in most African countries: strongly limited health care capacities and testing capabilities largely conflict with pressured national economies and socio-economic hardships on the individual level, limiting compliance to intervention targets. Here we investigate implications of interventions on the COVID-19 outbreak dynamics, focusing on South Africa before and after the national lockdown enacted on March 27, 2020. Our analysis shows that initial exponential growth of existing case numbers is consistent with doubling times of about 2.5 days. After lockdown, the growth remains exponential, now with doubling times of 18 days, but still in contrast to subexponential growth reported for Hubei/China after lockdown. Moreover, a scenario analysis of a computational data-driven agent based mobility model for the Nelson Mandela Bay Municipality (with 1.14 million inhabitants) hints that keeping current levels of intervention measures and compliance until the end of April is of insufficient length and still too weak, too unspecific or too inconsistently complied with to not overload local intensive care capacity. Yet, enduring, slightly stronger, more specific interventions combined with sufficient compliance may constitute a viable option for interventions for regions in South Africa and potentially for large parts of the African continent and the Global South.

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Exploring public transport service quality: the case of mini-bus taxi service in South Africa

Cited by 28 publications

References 6 publications

Service quality dimensions of ride-sourcing services in Indian context

Service quality dimensions of ride-sourcing services in Indian context

Waiting Time of Public Transport Passengers in Jordan: Magnitude and Cost

COVID-19 in Africa: outbreak despite interventions?

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