Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups

The changes of activity-travel participation across gender, life-cycle, and generations in Sweden over 30 years

“…This implies that the increase in non-work trip frequency is mainly due to partnered/married women with young children having longer non-work activity durations and fewer work trips. It is relatively easy and common for mothers and fathers to travel with buggies and small children in Sweden due to the high standard specification of public transport modes (Susilo and Cats 2014).…”

Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution

“…In the same vein, researchers reported that overall satisfaction is higher for riders over 65 (Mouwen, 2015) and for young travelers. In addition, more frequent users (Susilo and Cats 2014), women and non-PT users (Beirão and Cabral, 2008) were found to be less satisfied than their counterparts. Satisfaction with different transport modes was also found to be influenced by different individual and travel attributes (Susilo and Cats, 2014).…”

A New Market Segmentation Approach: Evidence from Two Canadian Cities

“…They are regular users who are not motivated by cost savings and are not satisfied with the services provided by public transit agencies. To satisfy these users, transit agencies should ensure that the system is clean, safe, and reliable (Burkhardt 2003;de Oña et al 2013;Susilo and Cats 2014;Weinstein 2000). Additionally, these riders would benefit from the implementation of an advanced information system to better communicate waiting times (Politis et al2010), route information, and connections to alternative modes such as bicycle share to increase the ease of usage of the entire transit system.…”