Understanding how levels of satisfaction differ across transportation modes can be helpful to encourage the use of active as well as public modes of transportation over the use of the automobile. This study uses a large-scale travel survey to compare commuter satisfaction across six modes of transportation (walking, bicycle, automobile, bus, metro, commuter train) and investigates how the determinants of commuter satisfaction differ across modes. The framework guiding this research assumes that external and internal factors influence satisfaction: personal, social, and attitudinal variables must be considered in addition to objective trip characteristics. Using ordinary least square regression technique, we develop six mode-specific models of trip satisfaction that include the same independent variables (trip and travel characteristics, personal characteristics, and travel and mode preferences). We find that pedestrians, train commuters and cyclists are significantly more satisfied than drivers, metro and bus users. We also establish that determinants of satisfaction vary considerably by mode, with modes that are more affected by external factors generally displaying lower levels of satisfaction. Mode preference (need/desire to use other modes) affects satisfaction, particularly for transit users. Perceptions that the commute has value other than arriving at a destination significantly increases satisfaction for all modes. Findings from this study provide a better understanding of determinants of trip satisfaction to transport professionals who are interested in this topic and working on increasing satisfaction among different mode users.
Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal to the system. This paper analyses relevant literature regarding the causes of satisfaction and loyalty in public transport. We find that the service factors most associated with satisfaction are on-board cleanliness and comfort, courteous and helpful behaviour from operators, safety, as well as punctuality and frequency of service. On the other hand, loyalty is associated with users' perceptions of value for money, on-board safety and cleanliness, interactions with personnel and the image and commitment to public transport that users feels. Furthermore, the results elucidate that the concept of loyalty is best defined based on users' intentions to continue using the service, their willingness to recommend it to others, their overall satisfaction, but also and most importantly, their image of and involvement with public transport. Public transport users who have a positive image of the agency and consider public transport an integral component of city life are more likely to demonstrate loyalty and act like ambassadors for public transport agencies.
The emergence of dockless bike-sharing services has revolutionised bike-sharing markets in recent years, and the dramatic growth of shared bike fleets in China, as well as their rapid expansion throughout the world, exceeds prior expectations. An understanding of the impacts of these new dockless bike-sharing systems is of vital importance for system operations, transportation and urban planning research. This paper provides a first overview of the emerging literature on implications of dockless bike-sharing systems for users' travel behaviour, user experience, and relevant social impacts of dockless bike-sharing systems. Our review suggests that the dockless design of bikesharing systems significantly improves users' experiences at the end of their bike trips. Individuals can instantly switch to a dockless shared bike without the responsibility of returning it back to a designated dock. Additionally, the high flexibility and efficiency of dockless bike-sharing often makes the bike-sharing systems' integration with public transit even tighter than that of traditional public bikes, providing an efficient option for first/lastmile trips. The GPS tracking device embedded in each dockless shared bike enables the unprecedented collection of large-scale riding trajectory data, which allow scholars to analyse people's travel behaviour in new ways. Although many studies have investigated travel satisfaction amongst cyclists, there is a lack of knowledge of the satisfaction with bikeshare trips, including both station-based and dockless bikeshare systems. The availability and usage rates of dockless bike-sharing systems implies that they may seriously impact on individuals' subjective well-being by influencing their satisfaction with their travel experiences, health and social participation, which requires further exploration. The impact of dockless bike-sharing on users' access to services and social activities and the related decreases in social exclusion are also relevant issues about which knowledge is lacking. With the increases in popularity of dockless shared bikes in some cities, issues related to the equity and access and the implications for social exclusion and inequality are also raised.
Public transportation systems generate economic benefits that can potentially reduce social disparities between populations when such benefits are distributed evenly within a region. However, the achievement of equity in the allocation of public resources is not easy to accomplish for land use and transportation planning agencies. This research seeks to determine whether people residing in socially disadvantaged areas in the Greater Toronto and Hamilton Area (GTHA), Canada, experience the same levels of transit accessibility as those living in other areas over the course of a day. Comparisons are presented in terms of regional accessibility, trends by social decile, spatial distribution of accessibility during the day, and travel time impacts. Findings suggest that residents in socially disadvantaged areas have equitable if not better transit accessibility to jobs than socially advantaged groups, and this is reflected in shorter travel times. However, the degree and impact of this advantage varies over the course of the day. Findings from this research can be of interest to transportation planners, engineers, and policy makers as it highlights deficiencies with current equity assessment practices that do not take into account variation in transit services over a 24-h time period.
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