Explanations from knowledge-based systems and cooperative problem solving: an empirical study

Gregor, Shirley

doi:10.1006/ijhc.2000.0432

Cited by 35 publications

(30 citation statements)

References 25 publications

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“…In contrast with what was found in [7], our Hypothesis 3 asserting a greater use of explanation in case of automated solving strategy selection was confirmed. However a key difference between the two studies needs to be highlighted.…”

Section: Discussioncontrasting

confidence: 91%

“…However a key difference between the two studies needs to be highlighted. In this contribution participants were asked to choose their preferred strategies while in [7] the automated vs. interactive strategy was treated as a between-subjects condition. In both sessions of our experiment it was found that participants who choose the automated strategy access explanation more frequently than subjects who chose the mixed-initiative approach.…”

Section: Discussionmentioning

confidence: 99%

“…In the context of knowledge-based systems, the role of explanations in cooperative problem solving has been investigated [7] and results show that participants in cooperative problem solving conditions, made a greater use of explanations. In accordance with the Mixed-Initiative Theory we hypothesize that the human solver, actively participating in the problem solving, possesses a higher level of control in the problem solving, thus showing a lower need to access the explanation.…”

Section: Hypothesis 2b the Access To Explanation Is Positively Assocmentioning

confidence: 99%

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Key Issues in Interactive Problem Solving: An Empirical Investigation on Users Attitude

Cortellessa

Giuliani

Scopelliti

et al. 2005

Human-Computer Interaction - INTERACT 2005

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Abstract. This paper explores the interaction between human and artificial problem solvers when interacting with an Intelligent Scheduling System. An experimental study is presented aimed at investigating the users' attitude towards two alternative strategies for solving scheduling problems: automated and interactive. According to an automated strategy the responsibility of solving the problem is delegated to the artificial solver, while according to an interactive strategy human and automated solvers cooperate to achieve a problem solution.Previous observations of end-users' reactions to problem solving systems have shown that users are often skeptical toward artificial solver performance and prefer to keep the control of the problem solving process. The current study aims at understanding the role played by both the users' expertise and the difficulty of the problem in choosing one of the two strategies. Results show that user expertise and task difficulty interact in influencing this choice.A second aspect explored in the paper concerns the context in which the endusers rely on explanations to understand the solving process. Explanations are in fact expected to play an important role when artificial systems are used for cooperative and interactive problem solving. Results support the hypothesis that explanation services are more often called into play in case of problem solving failures.

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Section: Discussioncontrasting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

Section: Hypothesis 2b the Access To Explanation Is Positively Assocmentioning

confidence: 99%

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Key Issues in Interactive Problem Solving: An Empirical Investigation on Users Attitude

Cortellessa

Giuliani

Scopelliti

et al. 2005

Human-Computer Interaction - INTERACT 2005

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show abstract

“…Providing explanations in the context of decision aids has a long tradition in IS research and the existing empirical findings support the positive effects [14,12,16,30,17,15,48]. In the context of our research, we are especially interested in the effect of the explanations on the users' acceptance and trust of the provided recommendation as well as the effect of the users' cognitive effort.…”

Section: Instantiation and Evaluationmentioning

confidence: 85%

Towards Designing an Assistant for Semi-Automatic EMS Dispatching

Reuter-Oppermann¹,

Morana²,

Hottum³

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…Finally, some studies have used cognitive-fit theory (see e.g., Vessey and Galletta, 1991;Sinha and Vessey, 1992;Vessey, 1994). However, some previous empirical studies of teaching and learning show mixed results on the benefits of the teaching methods in improving users' performance in learning (Murphy, 1990;Eining and Dorr, 1991;Gregor, 1996). A plausible reason may be the appropriateness of theory used to predict the results.…”

Section: Teaching-methods-activity-fit Frameworkmentioning

confidence: 99%

Enhancing Information Systems Auditing Knowledge with Role-Playing Game: An Experimental Investigation

Wongpinunwatana¹

2013

IES

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This study examined the use and effect of a role-playing game on learners' ability in information systems audit. The study is based on experimental research. Information systems control and audit case study and video had been developed. A total of 75 graduate students undertaking a Master's degree in accounting participated in the experiment. The findings suggested that the role-playing game did enhance participants' perceived knowledgeability, perceived ability to perform actual tasks, and perceived enjoyment of learning. However, learning only occurred if the lecturer was involved in the game. The lecturer had to instruct and provide guidelines to students to perform information systems audit throughout the game. The study also finds an initial relationship between players' enjoyment and their knowledgeability. In addition, the study indicates the correlation between players' enjoyment and their ability to perform the actual information systems auditing tasks.

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Explanations from knowledge-based systems and cooperative problem solving: an empirical study

Cited by 35 publications

References 25 publications

Key Issues in Interactive Problem Solving: An Empirical Investigation on Users Attitude

Key Issues in Interactive Problem Solving: An Empirical Investigation on Users Attitude

Towards Designing an Assistant for Semi-Automatic EMS Dispatching

Enhancing Information Systems Auditing Knowledge with Role-Playing Game: An Experimental Investigation

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