Explaining value co-creation and co-destruction in e-government using boundary object theory

Uppström, Elin; Lönn, Carl-Mikael

doi:10.1016/j.giq.2017.08.001

Cited by 39 publications

(34 citation statements)

References 52 publications

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“…Further, only one step in the process of resource integration, such as accessing, adapting and integrating resources (Akaka et al, 2012), needs to be suboptimal for VCD to occur. These studies adopt service-dominant logic as an overarching paradigm with a few also including other enabling theories such as the conservation of resources ( Smith et al, 2013), justice theory (Xu et al, 2014), strategic action field theory (Laamen and Skålén, 2015), consumer culture theory (Carù and Cova, 2015) , social resource theory (Quanch and Thaichon, 2017) and object boundary theory (Uppström and Lönn, 2017), to name a few.…”

Section: Vcd Process and Its Relationship To Resource Misintegrationmentioning

confidence: 99%

“… Heinonen et al J o u r n a l o f S e r v i c e s M a r k e t i n g Uppström and Lönn (2017) Value is co-created and co-destroyed when IS artifacts are used for collaboration. 2018A discrete event (i.e., a patient having an allergic reaction while undergoing a specific chemotherapy treatment), or an overall process (i.e., the process of being diagnosed) that occurs during cancer-related service use, that is perceived by the recipient as having negative consequences, and which culminates in value co-destruction.…”

Section: Empirical (Qualitative)mentioning

confidence: 99%

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Value co-destruction: a typology of resource misintegration manifestations

Laud

Bove

Ranaweera

et al. 2019

JSM

100

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Purpose Actors who participate in co-created service experiences typically assume that they will experience improved well-being. However, a growing body of literature demonstrates that the reverse is also likely to be true, with one or more actors experiencing value co-destruction (VCD), rather than value co-creation, in the service system. Building on the notion of resource misintegration as a trigger of the VCD process, this paper offers a typology of resource misintegration manifestations and to present a dynamic conceptualization of the VCD process. Design/methodology/approach A systematic, iterative VCD literature review was conducted with a priori aims to uncover the manifestations of resource misintegration and illustrate its connection to VCD for an actor or actors. Findings Ten distinct manifestations of resource misintegration are identified that provide evidence or an early warning sign of the potential for negative well-being for one or more actors in the service system. Furthermore, a dynamic framework illustrates how an affected actor uses proactive and reactive coping and support resources to prevent VCD or restore well-being. Originality/value The study presents a typology of manifestations of resource misintegration that signal or warn of the potential for VCD, thus providing an opportunity to prevent or curtail the VCD process.

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Section: Vcd Process and Its Relationship To Resource Misintegrationmentioning

confidence: 99%

Section: Empirical (Qualitative)mentioning

confidence: 99%

Value co-destruction: a typology of resource misintegration manifestations

Laud

Bove

Ranaweera

et al. 2019

JSM

100

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“…In the field of EGS, the government and the public (citizens, enterprises, government employees, social groups, and non-governmental organizations) are collaborating in value co-creation in traffic services, food security, social work, environmental protection, policy making, and neighborhood maintenance [12], [23]. A case summary suggests that the government first provides relevant information and skills in public service and service provision for relevant users through EGS platforms [22]. These platforms relate to the physical or virtual venues of citizen co-creation by facilitating knowledge-sharing and interaction among participants and modularizing or partitioning the problem-solving process.…”

Section: E-government Services Value Co-creationmentioning

confidence: 99%

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

Yan

Pan

et al. 2019

IEEE Access

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The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of EGS innovations and problem solving. However, value cocreation is an interactive process, and service value can only be created through joint efforts of all participants. This study builds an influence factor model of public engaging intention towards EGS value co-creation, based on technology acceptance theory, trust theory, and motivation theory, to explore the impact factors and impact paths. Comprehensive validation is further conducted through path analysis using structural equation modeling (SEM) methods. Path analysis interprets how the public will accept and adopt value co-creation behavior for EGS. The results presented in this study might be helpful for government policymakers or IT managers seeking to enhance EGS value creation through designing more effective incentive mechanisms. This study also introduces a comprehensive picture of the potential paradigm of public service value creation in an era of increasing user dominance.INDEX TERMS E-gov service, value co-creation, technology acceptance, public engaging intention, social media.

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“…A body of research has emerged, starting slowly from 2000 onwards, but accelerating from the decade starting in 2010, in parallel with the spread of government initiatives to ostensibly promote ICT-enabled co-production (Bonsón et al, 2012;Ho, 2002;Porumbescu, 2016;Tursunbayeva et al, 2017;Uppström and Lönn, 2017;West, 2004). Within this literature, one sub-strand has examined evidence on the ways in which ICTs enable or pose a barrier to co-production (see, for example, Castelnovo, 2016;Da Silva and Albano, 2017;Lecluijze et al, 2015;Meijer, 2012).…”

Section: Introductionmentioning

confidence: 99%

ICT-enabled co-production of public services: Barriers and enablers. A systematic review

Clifton¹,

Fuentes²,

García³

2020

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Information and communication technologies (ICTs) are being heralded by governments and international organizations as a means of augmenting co-production of public services and a number of major initiatives are being rolled out around the world. In parallel to these activities, a body of scholarly work is emerging that investigates the extent to which ICTs enable, or, pose a barrier to, public service co-production. This paper performs the first systematic review of this emerging literature, and provides insights into the main structural and cultural factors which act as an enabler of, or barrier to, ICTenabled co-production across government and citizens worldwide. This is the post-print of the article "ICT-enabled co-production of public services: Barriers and enablers. A systematic review", by Judith Clifton, Daniel Díaz-Fuentes and Gonzalo

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Explaining value co-creation and co-destruction in e-government using boundary object theory

Cited by 39 publications

References 52 publications

Value co-destruction: a typology of resource misintegration manifestations

Value co-destruction: a typology of resource misintegration manifestations

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

ICT-enabled co-production of public services: Barriers and enablers. A systematic review

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