Experience and perception of face‐to‐face vs. remote consultations: a patient survey across two UK dermatology centres

The Effect of Remote Digital Services on Health Care Inequalities Among People Under Long-Term Dermatology Follow-Up: Cross-Sectional Questionnaire Study

“…However, this may widen inequities by disadvantaging digitally excluded individuals, including the estimated 10 million UK residents who have unequal access and capacity to use technologies that are essential for participating in society fully [2]. Specific patient-reported barriers associated with remote dermatology include low technology use, poor telephone facilities, and difficulty with photo sharing [3][4][5].…”

Telephone consultations in the COVID-19 era versus pre-COVID face-to-face consultations: a survey of dermatology patient perceptions

“…Our results support the findings of Handa et al . [ 4 ] , and Edward et al [ 2 ], who also reported patients having an unfavourable view of TC compared to F2FC, but contrast to those documented by Gnanappiragasam et al [ 3 ], who found no consultation preference. Most patients we hoped to recruit failed to answer the telephone, with those participating recalling almost a year back to their TC.…”

“…Dear Editor, dermatologists have relied heavily on telephone consultations (TC) following the first UK national lockdown. Current UK literature comparing patient perceptions of TC to face-to-face consultations (F2FC) indicates a F2FC preference, although this research includes patients who have not experienced both F2FC and TC [ 3 ].…”

“…Between the 6th December 2021 and 16th December 2021, to assess the role of TC in secondary-care dermatology during the UK COVID-19 era, we retrospectively surveyed, via telephone, adult secondary-care dermatology patients from a single centre (London, UK) who attended one or more TC from January to February 2021 and one or more F2FC within one year before the first UK national lockdown for the same condition(s) ( n = 157). We asked eleven questions (questions (Q)1-Q11), adapted from previous literature [ 1 , 3 ]. Demographic data was acquired using patient records and Q1-Q6 (Table 1 ).…”

Mohs micrographic surgery outcomes following virtual consultations during the COVID‐19 pandemic

“…Mohs micrographic surgery outcomes following virtual consultations during the COVID-19 pandemic doi: 10.1111/ced.14678 Dear Editor, Recent articles in this journal have focused on qualitative clinician descriptions of alterations in service provision 1,2 and on patient perception of changes during the COVID-19 pandemic, 3,4 but few studies have explored whether these changes have impacted patient outcomes.…”