Expediting in Job-Order-Control Systems: A Simulation Study

Hottenstein, Michael P.

doi:10.1080/05695557008974729

Cited by 26 publications

(6 citation statements)

References 1 publication

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“…Relevant published investigations include the simulation study by Hottenstein (1970), which marginally addressed the idea that firms may use preferred customer lists to make decisions that relate to expediting. The work of Brokaw and Davisson (1978) suggested that purchasers should apply marketing tools to sell their firm to the supplier.…”

mentioning

confidence: 99%

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

Schiele¹,

Calvi²,

Gibbert³

2012

Industrial Marketing Management

142

247

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International audienceIndustrial markets are frequently characterized by an oligopolistic market structure. As a result, suppliers may become highly selective with respect to decisions that involve collaborating with certain customers. Buying firms must therefore be more attractive than their rivals to obtain opportunities to collaborate with these selective suppliers. This apparently counterintuitive inversion of the classical marketing approach (that is, relationships that involve buyers competing for suppliers rather than the other way round) constitutes the foundation of the special issue that is introduced in this paper. In this paper, we present key terms and propose a model of preferred customership that uses a social exchange perspective to link customer attractiveness, supplier satisfaction and preferred customer status. The papers that contribute to this special issue are introduced within the context of this framework. Finally, this paper concludes with suggestions for future research directions

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mentioning

confidence: 99%

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

Schiele¹,

Calvi²,

Gibbert³

2012

Industrial Marketing Management

142

247

View full text Add to dashboard Cite

show abstract

“…In all through these endeavors, the preferential relationships extended by the respective partners reduce the number of issues to be handled and enhance the satisfaction levels beyond the expectations. Although, the concept of PC was introduced back in 1970's by Hottenstein (1970), still there has not been sufficient research carried out on this topic. However, recently few researchers have started contributing by exploring more insights and laying guidelines for both research and practice.…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of preferred customer enablers from supplier’s perspective

Kumar

Routroy

2016

BPMJ

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Purpose The purpose of this paper is to identify, rank, classify and establish the structural relationships between the preferred customer enablers (PCEs). This analysis would assist a manufacturer in selectively exercising the PCEs and effectively run-through the concept of reverse marketing in the buyer-supplier relationships. Design/methodology/approach In the current study, the interpretive structure modelling and Fuzzy Matriced’ Impacts Croisés Appliquée á un Classement methods are used to analyze and structurally relate the PCEs for Indian automotive component manufacturing industry. Furthermore, the structural relationships among the PCEs were confirmed by applying a Student’s t-test. Findings The classification of PCEs through driver dependence diagrams, structural digraphs of PCEs and statistical significance of the relationships between the PCEs are the main outcomes of this study. Further, certain PCEs (under supplier interest and common interest domains) were recommended in the Indian manufacturing environment to broadly control and monitor for achieving the preferred customer status (PCS). Research limitations/implications The current study provides certain basis for a manufacturer to selectively emphasize and monitor the right PCEs and in turn effectively achieve the PCS from its key suppliers. The findings from the current analysis are more applicable in the context of Indian automotive component manufacturing industry. Practical implications The outcomes from the methodology would provide a basis for a manufacturer to develop the right strategies to become a preferred supply chain partner. Originality/value Even though the concept of PCS or reverse marketing can make remarkable impact on the business practices, it has been an ignored topic of research and its practice has been passively prophesied. In this regard, the current study could be a worthy addition toward the practice of preferred customer concept.

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“…Conway (1964) uses three utilization levels Ð 88.4, 90.4 and 91.9% Ð in his study. Hottenstein (1970) uses two levels of 72% and 94%. Note that most studies set utilization levels by adjusting the arrival rate parameter of the input process.…”

Section: Load Variationmentioning

confidence: 99%

Effect of load, processing time and due date variation on the effectiveness of scheduling rules

Lejmi¹,

Sabuncuoğlu²

2002

International Journal of Production Research

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In real manufacturing environments, variations in production factors (i.e. processing time, demand, due-dates) are inevitable facts. All these dynamic changes, together with random disturbances (e.g. machine breakdowns) can seriously affect the system performance. In this paper we focus on load, processing time and due date variation and analyse their impacts on a scheduling system. Specifically, we investigate the impact of variation on dispatching policies in a job shop environment via simulation. The statistical analysis of the results leads to two major conclusions: first, the relative performance of rules is not threatened much by PV (processing time variation), LV (load variation) or DDV (due date variation) - a result that can be a consolation for practitioners in the field. Secondly, the performance of the rules deteriorates, in particular at high levels of PV, LV and DDV - a result that can provide new insights into the problem and produces useful information for researchers in their continuous effort to develop better dispatching rules

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Expediting in Job-Order-Control Systems: A Simulation Study

Cited by 26 publications

References 1 publication

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

Analysis of preferred customer enablers from supplier’s perspective

Effect of load, processing time and due date variation on the effectiveness of scheduling rules

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