Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring service

Lessard, Lysanne; Amyot, Daniel; Aswad, Oday; Mouttham, Alain

doi:10.1007/s00766-019-00322-z

Cited by 6 publications

(4 citation statements)

References 64 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Mixed results could be because of the challenges associated with implementing new technologies without a clear understanding of existing workflows or an appropriate care model. In addition, there is limited research on TM for patients with CCC [33][34][35], which focuses on clinical workflows and care.…”

Section: Introductionmentioning

confidence: 99%

Normalizing Telemonitoring in Nurse-Led Care Models for Complex Chronic Patient Populations: Case Study

Gordon¹,

Seto²,

Dainty³

et al. 2022

JMIR Nursing

View full text Add to dashboard Cite

Background The implementation of telemonitoring (TM) has been successful in terms of the overall feasibility and adoption in single disease care models. However, a lack of available research focused on nurse-led implementations of TM that targets patients with multiple and complex chronic conditions (CCC) hinders the scale and spread to these patient populations. In particular, little is known about the clinical perspective on the implementation of TM for patients with CCC in outpatient care. Objective This study aims to better understand the perspective of the clinical team (both frontline clinicians and those in administrative positions) on the implementation and normalization of TM for complex patients in a nurse-led clinic model. Methods A pragmatic, 6-month implementation study was conducted to embed multicondition TM, including heart failure, hypertension, and diabetes, into an integrated nurse-led model of care. Throughout the study, clinical team members were observed, and a chart review was conducted of the care provided during this time. At the end of the study, clinical team members participated in qualitative interviews and completed the adapted Normalization Measure Development questionnaires. The Normalization Process Theory guided the deductive data analysis. Results Overall, 9 team members participated in the study as part of a larger feasibility study of the TM program, of which 26 patients were enrolled. Team members had a shared understanding of the purpose and value of TM as an intervention embedded within their practice to meet the diverse needs of their patients with CCC. TM aligned well with existing chronic care practices in several ways, yet it changed the process of care delivery (ie, interactional workability subconstruct). Effective TM normalization in nurse-led care requires rethinking of clinical workflows to incorporate TM, relationship development between the clinicians and their patients, communication with the interdisciplinary team, and frequent clinical care oversight. This was captured well through the subconstructs of skill set workability, relational integration, and contextual integration of the Normalization Process Theory. Conclusions Clinicians successfully adopted TM into their everyday practice such that some providers felt their role would be significantly and negatively affected without TM. This study demonstrated that smartphone-based TM systems complemented the routine and challenging clinical work caring for patients with CCC in an integrated nurse-led care model.

show abstract

Section: Introductionmentioning

confidence: 99%

Normalizing Telemonitoring in Nurse-Led Care Models for Complex Chronic Patient Populations: Case Study

Gordon¹,

Seto²,

Dainty³

et al. 2022

JMIR Nursing

View full text Add to dashboard Cite

show abstract

“…The remote monitoring of patients after diagnosis and treatment is known as telemonitoring. The wearables (sensor)data at patient's end is send through the mobile applications to the severs of the medical device vendors which is captured at the CDSS at the hospital end [10]. The CDSS at the hospital will make decisions (outputs) and provide to the healthcare professionals.…”

Section: Telemonitoringmentioning

confidence: 99%

An Intensive Review on The Symptoms and Advancements In Diagnosis System Of Parkinson Disorder (PD)

Arulanand

2022

IJSRCSEIT

View full text Add to dashboard Cite

Parkinson Disease (PD) is a neurodegenerative disorder, progressive in nature which has no cure. The delay of PD progression is possible by incorporation of early diagnosis system. Early diagnosis can be made effective and accurate by the usage of Artificial Intelligence (AI) techniques. AI is prevalent in almost all the fields due to its intuitiveness and accuracy which covers the small applications in education sectors to the large applications in healthcare diagnosis system. This paper aims to provide an intensive review in the advancements of PD diagnosis by providing taxonomy, classification of PD diagnosis system and mapping the symptoms with its modalities. This paper also focuses on presenting the advancements of PD Clinical Decision Support System (CDSS) along with telemonitoring and telediagnosis in chronological order. A generic framework is presented for early PD diagnosis with the state-of-the-art technique. The paper is concluded with challenges and future prospects in the field of early diagnosis of PD.

show abstract

“…However, only a few studies in the literature explicitly account for value propositions in the requirements identification process. Lessard et al [18] adopted a service system view on value proposition design and proposed a service systems metamodel and a graphical Goal-oriented Requirement Language profile for modelling service systems. In addition, they proposed a heuristic to guide the elicitation of requirements for the service systems based on their metamodel.…”

Section: Related Workmentioning

confidence: 99%

“…In particular, the derivation of platform requirements from value propositions is a complex task as each value proposition involves the design of a network of activities (i.e., service system functionality) and the capabilities of the service system actors thereof [9], [17]. The identification of platform system functionality in a way that supports the activities of all platform actors and in alignment with their capabilities is crucial for the realization of the value propositions and the intended value cocreation over the platform [8], [9], [18]. While there is a considerable number of contributions for the conceptualization of digital service platforms, only a few studies propose methodological guidance for deriving requirements from the value propositions to be supported by the platform.…”

Section: Introductionmentioning

confidence: 99%

Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

Adali

Özkan

Türetken

et al. 2021

IFIP Advances in Information and Communication Technology

View full text Add to dashboard Cite

Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions. Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a method for the identification of digital service platform requirements. The method is driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the method by applying it to an international Mobility-as-a-Service platform development project.

show abstract

Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring service

Cited by 6 publications

References 64 publications

Normalizing Telemonitoring in Nurse-Led Care Models for Complex Chronic Patient Populations: Case Study

Normalizing Telemonitoring in Nurse-Led Care Models for Complex Chronic Patient Populations: Case Study

An Intensive Review on The Symptoms and Advancements In Diagnosis System Of Parkinson Disorder (PD)

Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

Contact Info

Product

Resources

About