Examining the impact of strategic supplier partnership, customer relationship and supply chain responsiveness on operational performance: the moderating effect of demand uncertainty

Abstract

Purpose The purpose of this paper is to examine the impact of strategic supplier partnership and customer relationship on supply chain responsiveness and then to analyse the influence of supply chain responsiveness on operational performance in the manufacturing industry in India. In addition to that, this study also investigates the moderating effects of demand uncertainty on the relationship between strategic supplier partnership–supply chain responsiveness and customer relationship–supply chain responsiveness. Design/methodology/approach A structured self-administered questionnaire was developed to collect data from manufacturing companies in India. This study performed the structural equation modelling and moderated regression for testing the hypotheses after ensuring the validity and reliability of identified constructs. Findings Strategic supplier partnership and customer relationship positively influence supply chain responsiveness, and supply chain responsiveness also positively impacts operational performance. In addition to that, demand uncertainty negatively moderates the relationship between strategic supplier partnership and supply chain responsiveness. However, demand uncertainty does not significantly affect the relationship between customer relationship and supply chain responsiveness. Originality/value Strategic supplier partnership and customer relationship are firstly investigated as antecedents of supply chain responsiveness. To the best of the author’s knowledge, this study is one of the first to examine the moderating effect of demand uncertainty on the relationship between supply chain practices (strategic supplier partnership and customer relationship) and supply chain responsiveness.

An investigation of transportation logistics strategy on manufacturing supply chain responsiveness in developing countries: the mediating role of delivery reliability and delivery speed

“…Surprisingly, the cost performance element was not influenced by manufacturing flexibility. The mediating role of SCR leads to export performance ( Nenavani and Jain, 2022 ), financial performance ( Andersson et al., 2019 ) and MFP ( Qrunfleh and Tarafdar, 2013 ). ( Asamoah et al., 2021 ) recognized the importance of flexibility in the SC process as antecedents to its agility and responsiveness in MFP.…”

“…Overall, supply chain responsiveness refers to how channel members successfully react in a cooperative fashion in order to deal with environmental changes ( Nenavani and Jain, 2022 ; Praharsi et al., 2022 ; AlHusian and Khorramshahgol; 2018 ). Yang et al., 2019a , Yang et al., 2019b argue that it helps companies to use successfully use their skills to ward off adverse impacts Giannakis et al.…”

“…transportation, etc.) through re-evaluating and re-examining their SCP not only to ensure the needs of customers for their products, but also focusing on the speed of access, and rapid response to their desires ( Nenavani and Jain, 2022 ; Md. Rafiqul et al., 2020 ).…”

“…In addition, the effects associated with the adoption and/or using different reliable and flexible transportation mode(s) are not conceptually indicated ( Giannakis et al., 2019 ). Similarly, there are several research studies that consider SCR a significant factor to enhance and improve a firm's performance ( Nenavani and Jain, 2022 ; Asamoah et al., 2021 ; Heinen et al., 2019 ). Whereas, many pieces of research in SCM literature did not consider the dependable and flexible delivery modes to be deployed in conjunction with firms’ TLS and SCR, and the benefits as well.…”

A Multiobjective Multiperiod Mixed-Integer Programming Optimization Model for Integrated Scheduling of Supply Chain Under Demand Uncertainty

“…Supply chain integrated scheduling is a complex system problem with multi-objective optimization requirements and time window constraints [10,11]. In reality, the supply chain is always under uncertainty [12,13]. The integrated scheduling refers to multi-period.…”