Examining the Impact of Job Burnout on the Health and Well-Being of Human Service Workers: A Systematic Review and Synthesis

Lizano, Erica Leeanne

doi:10.1080/23303131.2015.1014122

Cited by 88 publications

(62 citation statements)

References 42 publications

(70 reference statements)

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“…Emotional labor is explored in the current study using the three focal lenses (occupational requirement, emotional displays at work, and intrapsychic experiences), as described by Grandey, Diefendorff, and Rupp (2013). Existing research including human services organizations identifies the work outcome factors of job satisfaction, burnout, and turnover intention as critical areas of concern as it relates to employee well-being and general organizational performance (Hickey, 2014;Lizano, 2015;Selden & Sowa, 2015;Skirrow & Hatton, 2007). The current study addresses this by including emotional labor (through the three focal lenses) as a component relating to and influencing job satisfaction, burnout, and turnover intention.…”

Section: Introductionmentioning

confidence: 99%

Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

Costakis

Gruhlke

Su³

2020

Human Service Organizations: Management, Leadership & Gover

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Studies reveal that emotional labor is a key feature of caring professions. The present study explored emotional labor as an occupational requirement for employees of not-for-profit human services organizations providing services to individuals with disabilities relating to work outcomes (job satisfaction, burnout, and turnover intention). A cross-sectional design was used. Data were collected from a sample of 518 human services employees. The results indicated that: (1) supervisors of direct services and their employees, front line direct care workers, reported the highest levels of emotional labor; (2) the emotional regulation strategy of deep acting increased job satisfaction; (3) the emotional regulation strategy of surface acting increased burnout; and (4) the emotional regulation strategy of surface acting increased turnover intention. The findings highlight the need to address emotional labor regulation strategies within human services organizations in order to address work outcomes and support employees, providing direct services to individuals.

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Section: Introductionmentioning

confidence: 99%

Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

Costakis

Gruhlke

Su³

2020

Human Service Organizations: Management, Leadership & Gover

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“…Given the myriad occupational stressors of nursing itself, from personal through to systemic (Adzakpah, Laar, & Fiadjoe, 2016;Coetzee, Klopper, Ellis, & Aiken, 2013;Khamisa, Peltzer, Ilic, & Oldenburg, 2017;Khamisa, Peltzer, & Oldenburg, 2013;Khunou, & Davhana-Maselesele, M., 2016;Van der Heijden, Brown, & Xu, 2019;Wentzel & Brysiewicz, 2018) plus the challenges of moonlighting, we question the emotional well-being of moonlighting nurses and their work engagement. Although there are studies on the emotional well-being of nurses in general (Coetzee et al, 2013;Gómez-Urquiza et al, 2019;Khamisa, Oldenburg, Peltzer, & Ilic, 2015;Lizano, 2015;Monsalve-Reyes et al, 2018;Pradas-Hernández et al, 2018; Colff & Rothmann, 2014), very little is known about the many who moonlight (Rispel et al, 2014;Russo, Fronteira, Jesus, & Buchan, 2018). This paper investigates some of the debilitating effects of nursing on work engagement.…”

Section: Introductionmentioning

confidence: 99%

Emotional well‐being and work engagement of nurses who moonlight (dual employment) in private hospitals

Engelbrecht

Rau

Nel

et al. 2019

Int J of Nursing Practice

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Background and aim Given the myriad occupational stressors of nursing itself, plus the challenges of moonlighting, we aimed to investigate the emotional well‐being of moonlighting nurses and their work engagement. Well‐being was defined by levels of general health, mental health, emotional exhaustion, personal accomplishment, compassion satisfaction and compassion fatigue. Design A cross‐sectional descriptive survey (December 2017 to March 2018) at private health care facilities in a Metropolitan Municipality, South Africa. Methods Two hundred and fifty‐one nurses completed self‐administered questionnaires, which comprised of validated scales. Results Nurses were at low risk for emotional exhaustion (M=12.8; SD=11.23) and scored high on compassion satisfaction (M=42.34; SD=7.22) and work engagement (M=4.87, SD=1.18). Personal accomplishment (t= 2.535; P<.05) compassion satisfaction (t= 6.790; P=.000) and mental health (t=3.206; P<.05) made a statistically significant unique contribution to the prediction of work engagement. Nurses who had considered leaving the profession scored significantly higher on emotional exhaustion and compassion fatigue. Conclusion Nurses who moonlighted in private health care facilities reported low risk for burnout and high levels of compassion satisfaction and work engagement. Further research is needed to explore the reasons for these findings. Attention must be given to ensuring the occupational well‐being of nurses in order to retain them in the profession.

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“…Brak satysfakcji z pracy wiąże się ze zjawiskami negatywnymi zarówno dla pracownika, np. związanymi ze zwiększaniem się poziomu odczuwanego stresu [7], jak i samej organizacji, np. w postaci zmniejszonej efektywności pracy [8,9], zmniejszonego zaangażowania w pracę [10], większej chęci opuszczenia organizacji [11,12] czy zmniejszonego przywiązania do niej [5,13,14].…”

Section: Wstępunclassified

Job satisfaction vs. occupational stress – Quantitative analysis of 3 organizational units of a public sector institution

Rogozińska–Pawełczyk¹

2018

Med Pr

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Examining the Impact of Job Burnout on the Health and Well-Being of Human Service Workers: A Systematic Review and Synthesis

Cited by 88 publications

References 42 publications

Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

Emotional well‐being and work engagement of nurses who moonlight (dual employment) in private hospitals

Job satisfaction vs. occupational stress – Quantitative analysis of 3 organizational units of a public sector institution

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